Student Financial Aid Concierge

The Chronicle Of Higher Education, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

American University in Washington, DC seeks a Front Desk Financial Aid Clerk to manage in-person and electronic inquiries from undergraduate and graduate students. You will triage, respond, and route questions while supporting scheduling, procurement, and expense reporting for the Financial Aid Office.

This full-time on-campus role (non-exempt) requires an associate degree and 1–3 years of relevant experience; a bachelor’s degree is preferred.

Qualifications

• Associate's degree required.
• 1 - 3 years of relevant experience.
• Bachelor's degree preferred.

Responsibilities

• In-Person Inquiry Management: Serve as the first point of contact for the Financial Aid Front Desk. Respond and triage in-person inquiries.
• Email Inquiry Management: Respond and assign as appropriate unassigned e-mail inquiries. Review and assign all inquiries within the date of receipt.
• Correspondence, Scheduling, and Procurement: Coordinate and schedule ongoing staff meetings. Take and disseminate meeting minutes. Draft cover memos. Assess and order office supplies as needed.
• Expense Reconciliation: compile, reconcile and report corporate card expenditures for office expenses and travel.

Skills

Serving Customers

Prioritizing and Organizing

Supporting Coworkers

Championing Customer Needs

Acquiring and Analyzing Information

Education

Associate's degree

Bachelor's degree

Job description

American University in Washington, DC seeks a Front Desk Financial Aid Clerk to manage in-person and electronic inquiries from undergraduate and graduate students. You will triage, respond, and route questions while supporting scheduling, procurement, and expense reporting for the Financial Aid Office.

This full-time on-campus role (non-exempt) requires an associate degree and 1–3 years of relevant experience; a bachelor’s degree is preferred.