Student Financial Aid Advisor - On-Site Growth

Herzing Brand; Kenosha, Madison, Town of Brookfield (WI, WI, WI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement plan with company match

Job summary

Herzing University is seeking a Financial Aid Advisor to support students with funding options, FAFSA guidance, and award packaging. The role emphasizes strong customer service, attention to detail, and collaboration with students across Wisconsin campuses.

The position offers onboarding through an On-the-Job Training Program with potential for career growth and a comprehensive benefits package including tuition waiver, health insurance, PTO, and a company-matched retirement plan.

Qualifications

• Great customer services skills and experience.
• Excellent organizational and time management skills.
• Excellent critical thinking skills.
• Exceptional knowledge of Microsoft Office including Word, Excel and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).
• Title IV administration/VA certifying official preferred.

Responsibilities

• Meet with new students to understand funding needs, provide guidance on FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.
• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.

Skills

Customer service

Organization

Critical thinking

MS Office

CampusNexus

Regent

Title IV administration

Tools

CampusNexus

Regent

Job description

Herzing University is seeking a Financial Aid Advisor to support students with funding options, FAFSA guidance, and award packaging. The role emphasizes strong customer service, attention to detail, and collaboration with students across Wisconsin campuses.

The position offers onboarding through an On-the-Job Training Program with potential for career growth and a comprehensive benefits package including tuition waiver, health insurance, PTO, and a company-matched retirement plan.