Student Financial Aid Advisor - Front Desk & Call Center

Bowling Green State University; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Positive team environment

Job summary

Bowling Green State University in Raleigh seeks a detail-oriented student worker to support the Financial Aid Office's Customer Services Unit. Under supervision of a Financial Aid Advisor, you will assist with front counter queries, call center inquiries, and document review while handling mailings and file room tasks.

Position emphasizes FERPA confidentiality, experience with PeopleSoft and OnBase, and the ability to multi-task during the summer term and university breaks.

Qualifications

• Advises students and parents via telephone and personal interaction regarding their financial aid status.
• Ability to communicate well via oral and written means.
• Maintains confidentiality under FERPA and handles sensitive data.

Responsibilities

• Staff the call center and lobby front counter as scheduled.
• Review incoming documents for completeness and signatures.
• Assist with mailings and file room processing tasks as needed.

Skills

Communication

Multitasking

Attention to detail

FERPA compliance

Education

Undergraduate Student

Federal Work Study Eligibility

Tools

PeopleSoft

OnBase

Job description

Bowling Green State University in Raleigh seeks a detail-oriented student worker to support the Financial Aid Office's Customer Services Unit. Under supervision of a Financial Aid Advisor, you will assist with front counter queries, call center inquiries, and document review while handling mailings and file room tasks.

Position emphasizes FERPA confidentiality, experience with PeopleSoft and OnBase, and the ability to multi-task during the summer term and university breaks.