Student Financial Aid Counselor I - Financial Aid

Bowling Green State University; Raleigh (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible scheduling

Positive team environment

Job summary

Bowling Green State University in Raleigh seeks a detail-oriented student worker to support the Financial Aid Office's Customer Services Unit. Under supervision of a Financial Aid Advisor, you will assist with front counter queries, call center inquiries, and document review while handling mailings and file room tasks.

Position emphasizes FERPA confidentiality, experience with PeopleSoft and OnBase, and the ability to multi-task during the summer term and university breaks.

Qualifications

• Advises students and parents via telephone and personal interaction regarding their financial aid status.
• Ability to communicate well via oral and written means.
• Maintains confidentiality under FERPA and handles sensitive data.

Responsibilities

• Staff the call center and lobby front counter as scheduled.
• Review incoming documents for completeness and signatures.
• Assist with mailings and file room processing tasks as needed.

Skills

Communication

Multitasking

Attention to detail

FERPA compliance

Education

Undergraduate Student

Federal Work Study Eligibility

Tools

PeopleSoft

OnBase

Job description

Under the supervision of a Financial Aid Advisor, performs duties related to the Customer Services Unit of the Student Financial Aid and Scholarships Office as well assisting with the file room processing tasks as needed.

Career Readiness Competencies

• Communication
• Critical Thinking
• Professionalism

• Advises students and parents via telephone and personal interaction regarding their financial aid status.
• Reviews all incoming documents to be sure they are complete and have all the appropriate signatures.
• Interacts with other on-campus departments concerning financial aid.
• Act as the first point of contact for students and families by staffing the call center phones and or the lobby front counter as scheduled.
• Maintain an organized work area in both call center and front counter lobby area, including refilling and organizing brochures, supplies, and other items needed for staff and customers.
• Has working knowledge of the PeopleSoft computer system. This includes the ability to find and utilize information from the system on a daily basis to aid with questions and requests from students, families and staff members.
• Works independently with moderate supervision.
• Maintains high level of confidentiality including understanding Federal Educational Rights and Privacy Act (FERPA) as well as the sensitive data that is accessible through submitted documents as well as in PeopleSoft and OnBase.
• Completes other duties as assigned.
• Coordinates and assists with mailings as needed.
• Reviews and processes documents submitted through the online document submission application.

• Ability to work throughout the summer term and University break periods.
• Ability to communicate well via oral and written means.
• Ability to multi-task.
• Must be accurate and give attention to detail.
• Incorporates a professional, team-oriented attitude at all times.
• Committing to and working a minimum of 10- 15 hours per week.

Preferences

• Experience in customer service
• Undergraduate Student
• Federal Work Study Eligibility
• Freshman/Sophomore class status
• Occasional mandatory weekend shifts for important events (i.e. Move-in Weekend, Preview Days)

Benefits

• Flexible scheduling
• Positive team environment

Must be available to work Summer 2027.