Student Financial Aid Advisor

Commonwealth of VA Careers; Richmond (VA); On-site; USD 43,000 - 45,000; Full time

Job summary

The Financial Aid Specialist at J. Sargeant Reynolds Community College in Richmond provides exceptional frontline customer service to prospective and current students, alumni, faculty, staff, and the public by offering information, assistance, and guidance regarding financial aid and enrollment processes.

The role requires knowledge of federal, state, and institutional financial aid policies, the ability to explain options clearly, and strong communication skills; the department emphasizes

Qualifications

• Knowledge of federal, state, and institutional financial aid regulations, policies, and procedures.
• Ability to understand and address diverse student needs and enrollment challenges.
• Excellent written and oral communication, with professional and courteous interactions.

Responsibilities

• Provide information, assistance, and guidance regarding financial aid and enrollment processes.
• Assist students and families in understanding financial aid options, eligibility requirements, and available resources.
• Provide exceptional frontline customer service to students, alumni, faculty, staff, and the public.

Skills

Financial aid regulations knowledge

Customer service skills

Communication skills

Independent and team work

Education

Bachelor's degree in related field

Job description

The Financial Aid Specialist at J. Sargeant Reynolds Community College in Richmond provides exceptional frontline customer service to prospective and current students, alumni, faculty, staff, and the public by offering information, assistance, and guidance regarding financial aid and enrollment processes.

The role requires knowledge of federal, state, and institutional financial aid policies, the ability to explain options clearly, and strong communication skills; the department emphasizes