Financial Aid Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 43,000 - 45,000; Full time

Job summary

J. Sargeant Reynolds Community College is seeking a Financial Aid Specialist to deliver frontline customer service and guidance on financial aid and enrollment processes to students, alumni, faculty, and staff.

The role emphasizes helping diverse populations navigate aid options and eligibility with professional support. Responsibilities include explaining aid options, assisting with applications, and coordinating with departments to ensure smooth enrollment.

Qualifications

• Working knowledge of federal, state, and institutional financial aid regulations.
• Excellent customer service delivery to diverse student populations.
• Ability to explain financial aid options and enrollment processes clearly.

Responsibilities

• Provide frontline information and guidance on financial aid and enrollment to students and the public.
• Assist students and families in understanding financial aid options and eligibility requirements.
• Maintain professional, timely communication with students, faculty, staff, and administrators.

Skills

Financial aid regulations

Customer service

Communication skills

Independent and collaborative work

Education

Degree in counseling, education, student services, or related field

Job description

Working Title Financial Aid Specialist Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 28300033 Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Richmond (City) - 760 Hiring Range $43,000 - $45,000 Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

As scheduled by the supervisor.

Sensitive Position No Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Financial Aid Specialist provides exceptional frontline customer service to prospective and current students, alumni, faculty, staff, and the general public by providing information, assistance, and guidance regarding financial aid and college enrollment processes.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Working knowledge of federal, state, and institutional financial aid regulations, policies, and procedures.
• General understanding of student needs and challenges, including financial barriers that may affect enrollment and academic success.
• Ability to understand and follow established financial aid policies, procedures, and guidelines.
• Ability to assist students and families in understanding financial aid options, application processes, eligibility requirements, and available resources.
• Demonstrated ability to provide excellent customer service by responding to students, families, and other constituents in a professional, courteous, timely, and supportive manner.
• Excellent oral and written communication skills, including the ability to explain financial aid information clearly and effectively to individuals from diverse backgrounds.
• Demonstrated ability to work independently and collaboratively as part of a team while establishing positive working relationships with students, faculty, staff, and administrators.

Preferred Qualifications

• Degree from an accredited college or university with coursework in counseling, education, student services, or a related field.
• Experience providing guidance and assistance to individuals in an advisory or student support capacity.
• Experience working in a college or higher education environment.

Operation of a State Vehicle No Supervises Employees No Required Travel

As needed between campus locations, and to college events.

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.