Financial Aid Specialist

J Sargeant Reynolds Community College; Richmond (VA); Vor Ort; USD 43.000 - 45.000; Vollzeit

Zusammenfassung

J. Sargeant Reynolds Community College in Richmond, Virginia, seeks a Financial Aid Specialist to provide exceptional frontline customer service to prospective and current students, alumni, faculty, staff, and the public by guiding financial aid and enrollment processes.

The position requires working knowledge of federal, state, and institutional financial aid regulations and the ability to explain options clearly to diverse audiences; the role may involve travel between campus locations as

Qualifikationen

• Working knowledge of federal, state, and institutional financial aid regulations, policies, and procedures.
• Ability to assist students and families in understanding financial aid options and enrollment processes.
• Excellent customer service with professionals, timely and supportive communication.
• Excellent oral and written communication, ability to explain financial aid information clearly to diverse backgrounds.
• Ability to work independently and collaboratively as part of a team.

Aufgaben

• Provide frontline customer service to prospective and current students, alumni, faculty, staff, and the general public.
• Provide information, assistance, and guidance regarding financial aid and college enrollment processes.

Kenntnisse

Customer service

Communication skills

Independent and team work

Understanding financial aid rules

Explain financial aid clearly

Ausbildung

Bachelor's degree in a related field

Jobbeschreibung

Financial Aid Specialist

Posting Details

Posting Summary

• Working Title | Financial Aid Specialist
• Role Title | Education Support Spec II
• Role Code | 29143-SW
• FLSA | Nonexempt
• Pay Band | 03
• Position Number | 28300033
• Agency | J. Sargeant Reynolds Community College
• Division | J. Sargeant Reynolds Community College (Div)
• Work Location | Richmond (City) - 760
• Hiring Range | $43,000 - $45,000
• Emergency/Essential Personnel | No
• EEO Category | 5-Paraprofessionals
• Full Time or Part Time | Full Time
• Does this position have telework options? -Telework options are subject to change based on business needs- |
• Does this position have a bilingual or multilingual skill requirement or preference? |
• Work Schedule | As scheduled by the supervisor.
• Sensitive Position | No
• Operation of a State Vehicle | No
• Supervises Employees | No
• Required Travel | As needed between campus locations, and to college events.

Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Financial Aid Specialist provides exceptional frontline customer service to prospective and current students, alumni, faculty, staff, and the general public by providing information, assistance, and guidance regarding financial aid and college enrollment processes.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Working knowledge of federal, state, and institutional financial aid regulations, policies, and procedures. General understanding of student needs and challenges, including financial barriers that may affect enrollment and academic success. Ability to understand and follow established financial aid policies, procedures, and guidelines. Ability to assist students and families in understanding financial aid options, application processes, eligibility requirements, and available resources. Demonstrated ability to provide excellent customer service by responding to students, families, and other constituents in a professional, courteous, timely, and supportive manner. Excellent oral and written communication skills, including the ability to explain financial aid information clearly and effectively to individuals from diverse backgrounds. Demonstrated ability to work independently and collaboratively as part of a team while establishing positive working relationships with students, faculty, staff, and administrators.

Additional Considerations

Preferred Qualifications
Degree from an accredited college or university with coursework in counseling, education, student services, or a related field. Experience providing guidance and assistance to individuals in an advisory or student support capacity. Experience working in a college or higher education environment.

Posting Detail Information

• Posting Number | CLS_4834P
• Recruitment Type | General Public - G
• Number of Vacancies | 1
• Position End Date (if temporary) |
• Job Open Date | 10/29/2026
• Job Close Date | 11/15/2026
• Open Until Filled | Yes
• Agency Website | www.reynolds.edu
• Email | [e-mail]

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/102600