Student Financial Accounts Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 46,000 - 50,000; Full time

Job summary

Virginia Western Community College in Roanoke, VA is seeking a Student Financial Accounts Specialist to manage payments, invoicing, and refunds, and to provide professional service to students, families, and staff.

The role handles cash balancing, deposits, state/federal funds, and uses Nelnet/TMS; requires strong organization, communication, and knowledge of MS Office.

Qualifications

• Excellent customer service and public interaction.
• Strong listening and communication skills.
• Ability to learn and efficiently operate a complex financial database.
• Strong organizational and time management skills.
• Experience with cash handling including balancing a cash drawer and/or making change.
• Experience interpreting policies and/or procedures.
• Experience using Microsoft Office Suite including Word, Excel, and Outlook.

Responsibilities

• Provide professional customer service to students, families, and employees in person, by telephone, and in writing concerning student and college accounts regarding payments, invoicing, and returned checks.
• Respond to general student inquiries.
• Ensure compliance with federal regulations related to privacy and confidentiality of student and other customer information.
• Collect and balance state, federal, and local funds received, ensuring funds are credited to appropriate accounts.
• Prepare daily bank deposits.
• Prepare the Daily Cash Settlement and maintain files in a complete and orderly manner.
• Administer the Nelnet Systems third‑party payment plan and 1098T Tax Forms.
• Use Nelnet to timely re‑issue state or financial aid refund checks returned to Nelnet/TMS as undeliverable.
• Invoice parking tickets and maintain a spreadsheet of the ticket status.
• Work with Financial Aid on State Aid disbursements, to include student refunds.
• Serve as Alternate Setoff Coordinator of Virginia Debt Setoff Program.
• Assist with the VA Department of Taxation to submit students with a debt to Virginia Western.
• Assist VWCC customers in answering any questions or concerns, directing them to the correct point of contact, when applicable.
• Assist other departments in placing necessary indicators on student accounts.

Job description

Student Financial Accounts Specialist – Virginia Western Community College (Division). Working Title: Student Financial Accounts Specialist. Role Code: 19031‑SW. Pay Band: 04. Position Number: 28600094. Location: Roanoke, VA. Salary: $45,739 - $49,521 per year. Employment: Full Time (or Part Time). Telework options: Not available. Emergency/Essential Personnel: No. EEO Category: 5‑Paraprofessionals.

Work Schedule

Monday‑Friday 8am‑5pm

Responsibilities

• Provide professional customer service to students, families, and employees in person, by telephone, and in writing concerning student and college accounts regarding payments, invoicing, and returned checks.
• Respond to general student inquiries.
• Ensure compliance with federal regulations related to privacy and confidentiality of student and other customer information.
• Collect and balance state, federal, and local funds received, ensuring funds are credited to appropriate accounts.
• Prepare daily bank deposits.
• Prepare the Daily Cash Settlement and maintain files in a complete and orderly manner.
• Administer the Nelnet Systems third‑party payment plan and 1098T Tax Forms.
• Use Nelnet to timely re‑issue state or financial aid refund checks returned to Nelnet/TMS as undeliverable.
• Invoice parking tickets and maintain a spreadsheet of the ticket status.
• Work with Financial Aid on State Aid disbursements, to include student refunds.
• Serve as Alternate Setoff Coordinator of Virginia Debt Setoff Program.
• Assist with the VA Department of Taxation to submit students with a debt to Virginia Western.
• Assist VWCC customers in answering any questions or concerns, directing them to the correct point of contact, when applicable.
• Assist other departments in placing necessary indicators on student accounts.

Special Assignments

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Skilled in working with the public and providing excellent customer service.
• Listening and communication skills.
• Ability to work cooperatively in a team environment.
• Demonstrated ability to learn and efficiently operate a complex financial database.
• Strong organizational and time management skills.
• Strong analytical skills.
• Ability to interpret and explain complex financial transactions to lay customers.
• Ability to work without close supervision and manage diverse tasks meeting deadlines.
• Experience with cash handling including balancing a cash drawer and/or making change.
• Experience interpreting policies and/or procedures.
• Experience using general office equipment and Microsoft Office Suite including Word, Excel, and Outlook.

Additional Considerations

• Experience working in a financial system/database, preferred.
• Experience preparing bank deposits, preferred.

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

No

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E‑Verify Statement

VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.