Student Financial Accounts Specialist

Virginia Western Community College; Cave Spring (VA); On-site; USD 46,000 - 50,000; Full time

Job summary

Virginia Western Community College is seeking a Student Financial Accounts Specialist to provide professional customer service regarding student accounts, payments and invoicing. The role balances funds, processes deposits, and administers the Nelnet system while ensuring privacy compliance.

The incumbent assists with financial aid disbursements, refunds, and debt-setoff processes, supporting other departments as needed within a 70-acre Roanoke campus community.

Qualifications

• Excellent customer service and public-facing experience.
• Strong listening and communication abilities.
• Ability to work cooperatively in a team environment.
• Proven ability to learn and operate a financial database.
• Strong organizational and time management skills.
• Analytical skills to review financial details accurately.
• Ability to explain complex financial transactions clearly.
• Work independently with diverse tasks and deadlines.
• Experience with cash handling and balancing cash drawers.
• Experience interpreting policies and procedures.
• Proficient with MS Office including Word, Excel, and Outlook.

Responsibilities

• Provide professional customer service to students, families, and staff in person, phone, and written form.
• Ensure compliance with privacy and confidentiality regulations for student information.
• Balance and reconcile state, federal, and local funds received.
• Prepare daily bank deposits and the Daily Cash Settlement process.
• Administer Nelnet third-party payment plan and 1098T forms.
• Use Nelnet to re-issue refunded checks timely when undeliverable.
• Invoices for parking tickets and track status via spreadsheet.
• Collaborate with Financial Aid on state aid disbursements and refunds.
• Assist with debt setoff programs and Tax Department processes as needed.
• Assist customers with questions and direct them to appropriate contacts.

Skills

Customer service

Listening

Teamwork

Learn financial database

Organizational skills

Analytical skills

Explain financial transactions

Work without close supervision

Cash handling

Interpret policies

MS Office: Word/Excel/Outlook

Tools

Nelnet Systems

Microsoft Office Suite

Job description

Title: Student Financial Accounts Specialist

Agency: Virginia Western Community College

Location: Roanoke (City) - 770

FLSA: Nonexempt

Hiring Range: $45,739 - $49,521

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.

Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.

Virginia Western is seeking to fill a Student Financial Accounts Specialist position.

The incumbent in the position provides professional customer service to students, families, and employees in person, by telephone, and in writing concerning student and college accounts regarding payments, invoicing, and returned checks. Responds to general student inquiries. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.

Responsible for collecting and balancing state, federal, and local funds received, ensuring funds are credited to appropriate accounts. Prepares daily bank deposits. Prepares the Daily Cash Settlement and maintains files in a complete and orderly manner. Acts as the administrator of the Nelnet Systems third party payment plan and 1098T Tax Forms. Uses Nelnet to timely re-issue state or financial aid refund checks returned to Nelnet/TMS as undeliverable. Invoices parking tickets and maintains a spreadsheet of the ticket status. Works with Financial Aid on State Aid disbursements, to include student refunds. Serves as Alternate Setoff Coordinator of Virginia Debt Setoff Program. Assists with the VA Department of Taxation to submit students with a debt to Virginia Western.

Assists VWCC customers in answering any questions or concerns, directing them to the correct point of contact, when applicable. Assists other departments in placing necessary indicators on student accounts.

Minimum Qualifications:

• Skilled in working with the public and providing excellent customer service.
• Listening and communication skills.
• Ability to work cooperatively in a team environment.
• Demonstrated ability to learn and efficiently operate a complex financial database.
• Strong organizational and time management skills.
• Strong analytical skills.
• Ability to interpret and explain complex financial transactions to lay customers.
• Ability to work without close supervision and manage diverse tasks meeting deadlines.
• Experience with cash handling including balancing a cash drawer and/or making change.
• Experience interpreting policies and/or procedures.
• Experience using general office equipment and Microsoft Office Suite including Word, Excel, and Outlook.

Additional Considerations:

• Experience working in a financial system/database, preferred.
• Experience preparing bank deposits, preferred.