Student Finance Navigator

American Institute; Town of Clifton (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Long Term Disability

Short Term Disability

Supplemental Insurance

Paid Time Off

401k

Pet Insurance

Identity Theft Protection

Job summary

American Institute in the United States is seeking a Student Finance Advisor to guide prospective students through financial aid options and pre-enrollment steps. You will provide accurate information on funding, assist current students, and contribute to a smooth financial aid process.

The role emphasizes customer service, loan counseling, and clear communication by phone or email. You will work with multiple internal teams, ensure compliance with regulations, and help improve enrollment

Qualifications

• Counsels and advises students about financial aid eligibility and loan management.
• Answers inquiries from students regarding financial aid programs and alternative funding sources.
• Evaluate and resolve student inquiries, issues and ensure appropriate action is taken.
• Maintain telephone coverage and be available to answer inbound calls from students and internal customers.
• Assist students in all aspects of the financial aid process via telephone or e-mail with accurate information in a calm, professional demeanor.
• Advise on Loan/Grant Eligibility Status and provide guidance/follow up as needed.
• Assist students with completing Financial Aid documents and reference training materials.
• Act in compliance with Federal and Institutional regulations and SOPs.
• Meet assigned productivity goals and support enrollment efforts.

Responsibilities

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs of the student.
• Answers questions, inquiries or requests from students regarding financial aid programs and eligibility as well as alternative funding sources.
• Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student.
• Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers.
• Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor.
• Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed.
• Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner.
• Be able to provide accurate information regarding student’s Financial Aid by referencing training materials.
• Follow all Federal and Institutional regulations and SOPs.
• Assist the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students.

Job description

American Institute in the United States is seeking a Student Finance Advisor to guide prospective students through financial aid options and pre-enrollment steps. You will provide accurate information on funding, assist current students, and contribute to a smooth financial aid process.

The role emphasizes customer service, loan counseling, and clear communication by phone or email. You will work with multiple internal teams, ensure compliance with regulations, and help improve enrollment