Student Finance Navigator

American Institute; Clifton (NJ); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Life Insurance

Disability

PTO 15 days

Holidays 9

401k

Pet Insurance

Identity Theft Protection

Job summary

American Institute, founded in 1924, provides hands-on training for careers across business, legal, healthcare, and IT. The Student Finance Advisor assists prospective students in pre-enrollment financial aid and supports current students with loan counseling and processing.

Anticipated starting salary is based on experience, with a compensation range of $25 - $26 USD per hour. The role emphasizes customer service, accuracy, and adherence to federal and institutional policies.

Qualifications

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning.
• Able to evaluate and resolve student inquiries, issues, and problems and ensure appropriate action.
• Adhere to set schedule and maintain data in systems.

Responsibilities

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the student.
• Answers questions, inquiries or requests from students regarding financial aid programs and eligibility as well as Alternative Funding Sources.
• Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed.
• Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers.
• Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor.
• Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner.
• Follow all Standard Operating Procedures and comply with Federal and Institutional regulations.
• Acquire, enter, edit, and update Student Data in various internal and external systems.
• Attend required training sessions and meet productivity goals.

Job description

American Institute, founded in 1924, provides hands-on training for careers across business, legal, healthcare, and IT. The Student Finance Advisor assists prospective students in pre-enrollment financial aid and supports current students with loan counseling and processing.

Anticipated starting salary is based on experience, with a compensation range of $25 - $26 USD per hour. The role emphasizes customer service, accuracy, and adherence to federal and institutional policies.