Student Finance Representative

American Institute; Town of Clifton (NY); Sur place; USD 34 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Long Term Disability

Short Term Disability

Supplemental Insurance

Paid Time Off

401k

Pet Insurance

Identity Theft Protection

Résumé du poste

American Institute in the United States is seeking a Student Finance Advisor to guide prospective students through financial aid options and pre-enrollment steps. You will provide accurate information on funding, assist current students, and contribute to a smooth financial aid process.

The role emphasizes customer service, loan counseling, and clear communication by phone or email. You will work with multiple internal teams, ensure compliance with regulations, and help improve enrollment

Qualifications

• Counsels and advises students about financial aid eligibility and loan management.
• Answers inquiries from students regarding financial aid programs and alternative funding sources.
• Evaluate and resolve student inquiries, issues and ensure appropriate action is taken.
• Maintain telephone coverage and be available to answer inbound calls from students and internal customers.
• Assist students in all aspects of the financial aid process via telephone or e-mail with accurate information in a calm, professional demeanor.
• Advise on Loan/Grant Eligibility Status and provide guidance/follow up as needed.
• Assist students with completing Financial Aid documents and reference training materials.
• Act in compliance with Federal and Institutional regulations and SOPs.
• Meet assigned productivity goals and support enrollment efforts.

Responsabilités

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs of the student.
• Answers questions, inquiries or requests from students regarding financial aid programs and eligibility as well as alternative funding sources.
• Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student.
• Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers.
• Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor.
• Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed.
• Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner.
• Be able to provide accurate information regarding student’s Financial Aid by referencing training materials.
• Follow all Federal and Institutional regulations and SOPs.
• Assist the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students.

Description du poste

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Summary:

The Student Finance Advisor assists prospective American Institute students in all pre-enrollment aspects of the financial aid process by providing accurate information regarding funding. In addition, the Student Finance Advisor services current and former students by providing superior customer service, Financial Aid processing, and loan counseling. A Student Finance Advisor’s breakdown of activities varies depending on the team to which he/she is assigned, the current needs of the department, and the discretion of the Director of Student Finance.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, loan management and financial planning; individualizes information to the particular needs and situation of the
• Answers questions, inquiries or requests from students, regarding financial aid programs and eligibility as well as Alternative Funding Sources
• Able to evaluate and resolve student inquiries, issues, and problems and ensure that the appropriate action is taken to the satisfaction of the student
• Maintain telephone coverage during assigned shift and be available to answer inbound calls from students and internal customers
• Assist students in all aspects of the financial aid process via telephone or e-mail by delivering accurate, up-to-date information in a calm, polite, professional demeanor
• Be able to advise the student on Loan/Grant Eligibility Status and provide guidance/follow up where resolution is needed
• Be able to assist the students with completing necessary Financial Aid documents by providing guidance in a calm, professional manner
• Be able to provide accurate information regarding student’s Financial Aid by referencing to training materials
• Act in compliance with Federal and Institutional regulations
• Adhere to set schedule
• Acquire, enter, edit, and update Student Data in various internal and external systems
• Attend required training sessions
• Follow all Standard Operating Procedures
• Assists the business to maintain higher enrollment conversion rates by providing exceptional customer service to our students
• Meet assigned productivity goals

Anticipated starting salary is based on experience and qualifications.

Compensation Range

$25 - $26 USD

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.