Student Experience & Scheduling Coordinator

Freudigman & Billings; Westport (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Meal Perks

Job summary

Freudigman & Billings seeks a Client Engagement Associate to join our Client Services team in Westport, CT. You will manage onboarding, scheduling, and communications to create a seamless experience for students, families, and instructors.

The role requires strong organization, attention to detail, and professional front‑office presence; two+ years in scheduling/administrative support; Bachelor's degree; proficiency with Google Workspace and Mac OS.

Qualifications

• Bachelor's degree required.
• Two or more years of experience in scheduling, administrative support, client services, customer service, or office operations.
• Strong proficiency with Google Workspace, scheduling software, and data management systems.
• Advanced proficiency with Apple products and Mac operating systems.

Responsibilities

• Prioritize and manage shared communication channels, including Welcome inboxes, and ensure timely responses and follow‑through.
• Coordinate scheduling services for new clients and advising meetings for current clients.
• Assist the Director of Client Services with scheduling onboarding calls.
• Support the onboarding process for new families by collecting required documentation, entering new client information into internal systems, and preparing client files.
• Maintain and update databases to ensure accurate tracking of prospective and current clients.
• Assist the Client Services Team with major cyclical scheduling projects throughout the academic year.
• Maintain knowledge of local school calendars, academic schedules, standardized testing timelines, and seasonal programming.
• Collaborate closely with the Client Services Team and other key members of the office to support efficient daily operations.
• Manage incoming phone calls, greet and direct students and families, and provide a welcoming, professional front‑office experience.
• Assist with facility coordination, including communication with the landlord and supporting day‑to‑day office operations as needed.
• Maintain strict confidentiality of all student and family information.

Skills

Scheduling

Administrative support

Client services

Customer service

Office operations

Google Workspace

Scheduling software

Data management

Mac operating systems

Education

Bachelor's degree

Tools

Google Workspace

Scheduling software

Data management systems

Apple/Mac OS

Job description

Freudigman & Billings seeks a Client Engagement Associate to join our Client Services team in Westport, CT. You will manage onboarding, scheduling, and communications to create a seamless experience for students, families, and instructors.

The role requires strong organization, attention to detail, and professional front‑office presence; two+ years in scheduling/administrative support; Bachelor's degree; proficiency with Google Workspace and Mac OS.