Student Experience Manager - Summer Abroad (Housing Provided)

EF Education First Ltd.; Pasadena (CA); On-site; USD 57,000 - 71,000; Full time

Benefits offered by this job

Housing provided

Job summary

EF Education First Ltd. is seeking a Student Experience Manager for Summer 2027 in Pasadena, CA. The role focuses on delivering a high-quality experience for international students, celebrating milestones, completing admin tasks, and supporting student welfare.

You will manage weekly evaluations, handle student concerns, maintain records, and coordinate with course leaders. Housing is provided and applicants must be 21 or older.

Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills.
• Applicants must be age 21 or older.

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Manage student and sales office cases, addressing student and parent concerns
• Facilitate weekly student evaluations
• Manage relevant records for students, such as insurance or medical records
• Approve and record temporary student check-outs
• Administrative support using the EF systems.
• Respond to any problems and emergency situations should they arise.
• Liaise with Course Leaders to enhance the overall student experience.
• Work with the management team to increase staff satisfaction.

Skills

Customer-facing experience

Interpersonal skills

Initiative

Work authorization

Fluency in English

Organization & communication

Age 21+

Job description

EF Education First Ltd. is seeking a Student Experience Manager for Summer 2027 in Pasadena, CA. The role focuses on delivering a high-quality experience for international students, celebrating milestones, completing admin tasks, and supporting student welfare.

You will manage weekly evaluations, handle student concerns, maintain records, and coordinate with course leaders. Housing is provided and applicants must be 21 or older.