Student Enrollment Support Specialist

Virginia Community Colleges

Norfolk (VA)

In loco

USD 20.000 - 29.000

Part-time

3 giorni fa

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Descrizione del lavoro

Tidewater Community College seeks applications for a Virtual Student Support Agent for the District Office in Norfolk. This role provides front-line customer service via phone, email, and live chat to prospective and current students, guiding them through enrollment steps and CRM-based workflows.

The position requires data entry into CRM tools, escalation when needed, and a commitment to accurate information delivery.

Competenze

Demonstrated computer competency with database, spreadsheet and word processing programs, internet navigation and searches, and electronic mail.
Customer service or sales experience in a client facing business environment.
Demonstrated ability to solve problems.
Ability to communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, punctuation.
Knowledge of effective customer service techniques.
Must be able to work in a fast-paced, multiple responsibility environment providing superior customer service to a diverse population and while maintaining harmonious working relationships with coworkers.

Mansioni

Inbound Call Customer Service: Provides remote customer service via telephone to prospective students and applicants to the college.
Information Capture and CRM: Enters relevant information and logs all conversations into CRM software.
Live Chat: Communicates with prospective students and students via a live chat portal on the college’s website.
Email Customer Service: Responds to inquiries, providing relevant customer service and sales information.
Special Assignments: May be required to perform other duties as assigned.