Student Enrollment Support Specialist - Call Center

Virginia Community Colleges; Virginia; On-site; USD 44,000 - 49,000; Full time

Job summary

Germanna Community College is seeking a full-time Call Center Enrollment Support Specialist to join the Enrollment Services team at the Fredericksburg Area Campus. You will be the primary contact for students, employees, and partners, delivering accurate information on enrollment processes and guiding students from inquiry to registration.

The role emphasizes customer service, adherence to FERPA, and collaboration to improve student access and success across peak enrollment periods.

Qualifications

• Experience in Enrollment Services, Admissions, customer service, or a related student support role within higher education.

Responsibilities

• Provide exceptional customer service and enrollment support through phone, email, chat, text, and in-person interactions.
• Guide students through admissions, onboarding, registration, financial aid, and other enrollment processes.
• Conduct outreach and follow‑up to support students from inquiry through enrollment.
• Resolve complex inquiries, troubleshoot enrollment barriers, and serve as an escalation resource.
• Interpret and apply college, VCCS, and state policies to provide accurate information and guidance.
• Connect students with appropriate campus resources and support services.
• Maintain accurate records in CRM and student information systems while ensuring compliance with FERPA and related regulations.
• Collaborate with campus partners to improve services, support student success, and assist during peak enrollment periods.

Skills

Enrollment Services

Microsoft Office

Data management systems

Policy interpretation

Customer service

Communication

Organization

Confidentiality

AI tools willingness

Spanish (preferred)

Tools

PeopleSoft

Banner

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Job description

Germanna Community College is seeking a full-time Call Center Enrollment Support Specialist to join the Enrollment Services team at the Fredericksburg Area Campus. You will be the primary contact for students, employees, and partners, delivering accurate information on enrollment processes and guiding students from inquiry to registration.

The role emphasizes customer service, adherence to FERPA, and collaboration to improve student access and success across peak enrollment periods.