Enrollment Support Specialist for Student Success

Virginia's Community College System; Richmond (VA); Presencial; USD 44 000 - 49 000; Tempo integral

Resumo da oferta

Germanna Community College in Fredericksburg, VA, seeks a full-time Call Center Enrollment Support Specialist to serve as the primary contact for current and prospective students, employees, and partners, providing accurate, timely enrollment information.

The specialist aids access, enrollment, retention, and success by resolving inquiries, escalating issues, and improving customer service and operations in line with the college's mission and values.

Qualificações

• Experience in Enrollment Services or related student support in higher education.
• Proficiency in Microsoft Office and student information systems.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Maintain confidentiality and exercise discretion.
• Ability to learn and use multiple technology platforms.

Responsabilidades

• Provide exceptional customer service and enrollment support through phone, email, chat, text, and in-person interactions.
• Guide students through admissions, onboarding, registration, financial aid, and other enrollment processes.
• Conduct outreach and follow-up to support students from inquiry through enrollment.
• Resolve complex inquiries, troubleshoot enrollment barriers, and serve as an escalation resource.
• Interpret and apply college, VCCS, and state policies to provide accurate information and guidance.
• Connect students with appropriate campus resources and support services.
• Maintain accurate records in CRM and student information systems while ensuring compliance with FERPA and related regulations.
• Collaborate with campus partners to improve services, support student success, and assist during peak enrollment periods.

Conhecimentos

Customer service

Communication skills

Analytical thinking

Problem solving

Time management

Organizational skills

Discretion

Ferramentas

PeopleSoft

Banner

Navigate

CRM systems

Salesforce

Microsoft Office

Descrição da oferta de emprego

Germanna Community College in Fredericksburg, VA, seeks a full-time Call Center Enrollment Support Specialist to serve as the primary contact for current and prospective students, employees, and partners, providing accurate, timely enrollment information.

The specialist aids access, enrollment, retention, and success by resolving inquiries, escalating issues, and improving customer service and operations in line with the college's mission and values.