Student Enrollment Specialist

Collin College; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Collin College seeks an informative and customer‑focused advisor to support Student and Enrollment Services. You will respond to inquiries, guide students through admissions, residency determinations, and course planning, and help ensure a smooth enrollment process for both credit and non‑credit programs.

The role emphasizes confidentiality, accuracy, and strong communication with diverse student populations, including veterans and international students.

Qualifications

• Associate degree from an accredited institution.
• At least two years of related experience.
• Experience advising students or managing inquiries in a college setting.

Responsibilities

• Assist students, staff, faculty and the public with information about college services via in-person, online, and phone.
• Advise students on program planning, course selection, schedule changes, transfers and withdrawals.
• Assist with admissions applications and residency/TSI status documentation.
• Review residency documents to determine in-state tuition eligibility.
• Maintain confidentiality of student records in accordance with FERPA.
• Perform other duties to support enrollment services as needed.

Skills

Customer service

Verbal & written communication

Problem solving

Interpersonal skills

Team collaboration

Organizational skills

Confidentiality

Education

Associate degree

Job description

Primary Location: 391 Country Club Road, Wylie, Texas, 75098

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary

Provide information and assistance for all departments within Student and Enrollment Services, including but not limited to advising, the admissions process (for both non-credit and credit students), and TSI testing. Respond to questions, provide accurate information in a timely manner and assist in resolving problems as needed within the department/division.

Required Qualifications

Essential Duties and Responsibilities

• Assist students, staff, faculty and the general public with correct information and direction regarding college and student services in person, online, and over the telephone.
• Advise students within the general student population, as well as special populations (including Veterans and International Students) regarding program planning, course selection, schedule changes, transferability, and course withdrawals.
• Advise academically at-risk students regarding coursework and other college resources by which they can develop the academic skills required to successfully complete college-level work.
• Process admissions applications for continuing education and credit students, including accurately determining and documenting residency, TSI status, and prerequisite levels. May code and proof applications to ensure compliance with state guidelines.
• Review residency documentation to accurately determine students' eligibility for in-state tuition according to state guidelines and process accordingly.
• Accurately document master record changes. May make residency status changes.
• Evaluate scores received on the Texas Success Initiative (TSI) assessment and determine appropriate course placement levels.
• Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).
• Supplemental Functions Perform other duties as assigned. Perform all duties to maintain all standards in accordance with college policies, procedures and core values.

Knowledge, Skills and Abilities

• Knowledge of district rules, policies and practices
• Knowledge of Student Code of Conduct
• Knowledge of all various college departments and degree programs
• Knowledge of prerequisite courses and requirements needed for applying to degree programs
• Knowledge of student information and network systems
• Problem solving skills
• Customer service skills
• Interpersonal and organizational skills
• Conflict resolution skills
• Critical thinking skills
• Decision making skills
• Computer and applicable software skills
• Verbal and written communication skills
• Ability to work as part of a team as well as independently
• Ability to maintain confidentiality
• Ability to establish and maintain effective working relationships

Physical Demands, Working Conditions and Physical Effort

Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements

Associate degree from an accredited institution. At least two (2) years of related experience.

Language

In addition to minimum experience required: At least 60 semester hours OR a minimum of two (2) additional years of directly related experience may be substituted for the education requirement. A higher level degree than what is required for the job may be substituted for no more than one (1) year of the required work experience.

This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.

Required & Preferred Qualifications (if applicable)

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

Compensation Type

Salary Employment Type: Full time Hiring Minimum Hiring Maximum Compensation is determined based on experience.

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.

Accolades

Independent surveys of Collin College’s employees show it is an amazing place to work.

Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program.

Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.”

Culture

Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration.

Benefits

We invite you to explore our competitive benefits today. Grow your career at Collin College today! Collin College is an equal opportunity/affirmative action employer.