Student Engagement & Orientation Assistant

Catholic-Charities-Archdiocese-of-Boston; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Catholic Charities Archdiocese of Boston's Labouré Adult Education Center seeks a Student Ambassador (Program Assistant) who will greet students, assist with orientations, intake, and daily operations. This role provides leadership development and strengthens customer service, technology, and administrative skills in a professional educational setting.

The position offers 20 hours per week for 37 weeks and emphasizes a respectful environment, collaboration with instructors, and outreach to the

Qualifications

• Current or recently enrolled Labouré Adult Education Center student in good standing.
• Completion of at least one academic term in the program preferred.
• Strong record of attendance, punctuality, participation, and respectful conduct.
• Ability to communicate professionally and respectfully with students, staff, volunteers, and visitors.
• Ability to work effectively with people from diverse linguistic, cultural, educational, and socioeconomic backgrounds.
• Demonstrated dependability, initiative, organization, and attention to detail.
• Ability to follow instructions, complete assigned tasks, and ask for assistance when responsibilities are unclear.
• Ability to maintain confidentiality and recognize when a student concern must be referred to professional staff.
• Basic computer skills and willingness to learn Google Workspace, Microsoft Office, Zoom, Burlington English, and other program platforms.
• Bilingual or multilingual communication skills are strongly preferred.
• Previous leadership, volunteer, customer service, office, or community experience preferred but not required.
• Ability to work independently while remaining within the authority and boundaries of the position.
• Ability to lift and carry classroom or office materials weighing up to 25 pounds, with reasonable accommodation when required.

Responsibilities

• Welcome prospective, new, and returning students and help create a respectful and inclusive environment.
• Assist staff during student intake, registration, placement, testing, and orientation activities.
• Help distribute and review the Student Handbook, program schedules, orientation materials, and basic student expectations.
• Answer routine questions about program services, schedules, classrooms, and activities, referring confidential or complex matters to appropriate staff.
• Assist students with completing basic forms and navigating program technology under staff supervision.
• Help students access Google Classroom, Burlington English, email, Zoom, and other approved learning platforms.
• Prepare photocopies, classroom packets, instructional materials, certificates, folders, and student resources.
• Support teachers with classroom setup, materials organization, technology preparation, and approved instructional requests.
• Assist with student check-in, attendance materials, room directions, and crowd flow during orientations, testing sessions, workshops, and special events.
• Help prepare for graduation, open houses, recruitment events, workshops, student assemblies, and community activities.
• Conduct basic program tours and welcome visitors, volunteers, and community partners when assigned.
• Encourage student participation in classes, career services, workshops, tutoring, conversation groups, and program events.
• Assist with approved student outreach and reminders using program-provided scripts and communication procedures.
• Gather general student feedback and share recurring questions or concerns with program staff.
• Maintain orderly classrooms, reception areas, bulletin boards, resource areas, and program supplies.
• Perform basic administrative duties such as scanning, filing, assembling packets, organizing documents, preparing mailings, and monitoring supply needs.
• Work is performed in an office and classroom setting.
• Perform other related duties consistent with the purpose and level of the position.

Skills

Professional communication

Multilingual communication

Dependability

Customer service

Administrative tasks

Attention to detail

Education

Current Labouré Adult Education Center student

Completed at least one academic term

Tools

Google Workspace

Microsoft Office

Zoom

Burlington English

Job description

Catholic Charities Archdiocese of Boston's Labouré Adult Education Center seeks a Student Ambassador (Program Assistant) who will greet students, assist with orientations, intake, and daily operations. This role provides leadership development and strengthens customer service, technology, and administrative skills in a professional educational setting.

The position offers 20 hours per week for 37 weeks and emphasizes a respectful environment, collaboration with instructors, and outreach to the