Student Employee- University Hotel- Administrative Staff Lead (1 or 2 Positions to be filled)

Sam Houston State University; Huntsville (TX); On-site; USD 13,776 - 20,664; Part time

Job summary

Sam Houston State University is seeking a Student Employee- Administrative Staff Lead to support the University Hotel's Front Desk operations. Responsibilities include leading and training student staff, assisting with reservations, and collaborating on operational planning. This role requires flexible scheduling availability, including weekends and holidays.

The position fosters guest service excellence and promotes efficiency in hotel operations.

Qualifications

• Proficiency in all Front Desk functions is required.
• Must be available to work all 3 shifts: 7am-3pm, 3pm-11pm, 11pm-7am.
• Availability for weekends, holidays, and breaks is necessary.

Responsibilities

• Lead, train, mentor, and evaluate Front Desk student employees.
• Assist with reservations and maintain operational readiness.
• Collaborate with the Administrative Supervisor for operational planning.
• Assist with staffing and coverage as needed.
• Support hotel events and programming.

Skills

Leadership

Guest service

Operational efficiency

Communication

Job description

Title

Student Employee- University Hotel- Administrative Staff Lead (1 or 2 Positions to be filled)

Department

University Hotel

Nature & Purpose of Position

The Administrative Lead Assistant supports the Administrative Supervisor in the daily operation of the hotel Front Desk by providing leadership, training, and guidance to student employees while promoting exceptional guest service and operational efficiency. This position requires regular communication with staff, supervisors and management, proficiency in all Front Desk functions, and a flexible schedule that accommodates departmental needs.

Responsibilities

• Student Employee Leadership: Lead, train, mentor, and evaluate Front Desk student employees while fostering professional development and accountability.
• Front Desk Operations: Support efficient Front Desk operations by assisting with reservations, maintaining operational readiness, and delivering exceptional guest service across all shifts.
• Administrative Operations: Assist with reports, administrative communications, email correspondence, operational planning, departmental improvements, and other functions in collaboration with the Administrative Supervisor and hotel management.
• Staffing & Operational Support: Assist with shift coverage, call‑ins, and after‑hours support as needed.
• Events & Programming: Lead and support hotel participation in SHSU, hotel and departmental events.
• Additional Responsibilities: Perform other duties as assigned to support departmental operations and organizational success.

Other Requirements for the Position

Training, knowledge and availability of shifts and departments required for this position include all 3 Front Desk shifts: 7am-3pm, 3pm-11pm, 11pm-7am.

Must be available for weekends, holidays, summer, winter break.

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security‑sensitive positions at SHSU require background checks in accordance with Education Code §51.215.