Student Computing Services Supervisor

Barnard College; United States; On-site; USD 61,992,000 - 71,635,200; Full time

Job summary

Barnard College is seeking a Student Computing Services Supervisor to oversee the front desk and ACE student employees in the Student Computing Services unit. The role involves supervising staff, managing desk operations for student support, and coordinating training sessions and outreach activities.

You will assist with event support and escalation of student issues, collaborating with the IT team to resolve incidents and ensure smooth lab operations during evening hours.

Qualifications

• Bachelor's degree required; 1 year in customer service or supervision preferred.
• Experience with desktop setup/support and training is a plus.
• Familiarity with Windows and macOS; knowledge of common user software.

Responsibilities

• Supervise student employees and front desk operations.
• Manage incoming front desk operations for student support.
• Assist with logistics for student training sessions and outreach.
• Provide user support for walk-ins, phone, and email; perform password resets.

Skills

Customer service

Staff supervision

Leadership

Communication

Windows

macOS

Education

Bachelor's degree

Tools

GMail

Microsoft Office

Web browsers

Job description

Student Computing Services Supervisor

Reporting to the Director of User Services, the BCIT Student Computing Services Supervisor serves as the supervisor for the Student Computing Services front desk operations and student employees (ACEs).

Responsibilities

• Supervise student employees.
• Manage the incoming front desk operations for student support.
• Assist with logistics for student training sessions.
• Order lab supplies and assist with student outreach.
• Work with the IT Support Supervisor to resolve delegated incidents/assignments assigned to the ACEs.
• Assist with event, project and other tasks as directed by the Director of User Services.
• Supervision of ACE Student Employees.
• Review the Student Computing voicemail and incident management.
• Provide user support for walk-ins, phone and email/self‑service for students, faculty and staff.
• Perform password resets, check student account status, and field questions from student employees.
• Monitor labs and printing for reported issues in on campus computer labs during evening hours.
• Provide supplementary support for the IT Support Coordinator during evening hours.
• Maintain continuous communication with the IT Support Coordinator.
• Monitor Student ACE schedules & coverage requests.
• Assist the AD of Student Support Services with event support & coordination.
• Act as the escalation point for student support issues.

Skills, Qualifications & Requirements

Knowledge, Skills & Abilities: Ability to complete assigned tasks with precision and accuracy; ability to interact positively and appropriately with a wide variety of users; excellent verbal and written communication skills.

Physical Requirements: Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs as needed; ability to bend, stretch, and crouch for prolonged periods.

Qualifications: College degree with minimum 1 year of experience in customer service and/or supervisor role; some desktop computer setup/support and training preferred; familiarity with Windows and macOS; familiarity with common user software (e.g., GMail, Microsoft Office, web browsers, email applications, etc.); experience with leadership roles and/or demonstration of ability to lead and supervise others; technical and organizational maturity to determine when to contact full time staff in case of serious system outages.

Compensation & Employment

Full time position (35 hours per week). Pay rate: $25 per hour.