Student Client Service Representative

Auburn University; Alabama; On-site; USD 17,000 - 22,000; Part time

Job summary

Auburn University College of Veterinary Medicine is seeking a Student Client Services Representative to support clerical duties, front desk operations, and financial processes for the teaching hospital. The role involves greeting clients, registering animals, processing payments, and coordinating with veterinary staff.

Hours include after-hours and weekend shifts. Current Auburn undergraduate students with prior medical office experience are preferred; this position provides practical exposure

Qualifications

• Currently enrolled undergraduate student at Auburn University.
• Prior medical office experience is desirable.

Responsibilities

• Welcomes clients to the hospital and registers their animals in need of medical attention.
• Verifies client information and referring veterinarian.
• Gathers records from other facilities and compiles the physical medical record; alerts clinical personnel of arrival.
• Directs clients within the clinic for animal care and ensures the visit proceeds smoothly.
• Receives and screens telephone calls, including scheduling appointments.
• Provides information on clinic procedures and processes to callers/visitors.
• Determines appropriate course of action, referrals, or responses.
• Contacts clients to confirm appointments and provides needed information prior to care.
• Communicates admissions information, fees, discharge dates, clinic regulations, or other services.
• Discharges clients timely and appropriately and ensures all bill orders are verified.
• Assists clinicians with patient examinations, simple treatments, and data recording under supervision.

Education

Undergraduate student at Auburn University

Job description

Overview

Join Auburn University College of Veterinary Medicine as a Student Client Services Representative and gain valuable experience in veterinary healthcare.

• Responsible for clerical duties related to veterinary care and treatment
• Processes invoices and payments
• Direct incoming phone calls
• Provide support to veterinary team
• Processes clients’ animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals

Hours will include after-hours and weekend shifts.

Responsibilities

• Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client information and referring veterinarian.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival.
• Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.
• Receives and screens telephone calls to include scheduling appointments.
• Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
• Determines appropriate course of action, referral, or response.
• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner.
• Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
• Addresses any past accounts or financial follow-ups.
• Confirms client does not have any further clinical questions.
• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.
• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Qualifications

Currently enrolled undergraduate student at Auburn University

Desired: prior medical office experience

Minimum Knowledge, Skills, and Abilities

None

Why Work at Auburn?

Why should YOUconsider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference!Have the satisfaction of knowing YOUare a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.