Student-Centric Financial Aid Counselor

Ferrilli; North Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

Ferrilli is seeking a dedicated Financial Aid Counselor to guide students and families through the financial aid process, evaluate eligibility, and help create viable education financing plans. The role emphasizes strong customer service, clear communication, and knowledge of aid programs.

The ideal candidate will have experience with Ellucian Colleague and a commitment to FERPA privacy, with responsibilities spanning counseling, application processing, and outreach on financial literacy.

Qualifications

• Bachelor's degree from an accredited institution.
• Proven exceptional customer service and interpersonal communication.
• Understanding of federal and private loan programs, FAFSA processes.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Counsel students and families in person, by phone, or virtually about aid options.
• Review applications and verify information to determine aid eligibility.
• Handle inquiries with empathy, efficiency, and professionalism.
• Assist in awarding federal, state, and institutional aid and maintain FERPA-compliant records.
• Explain loan programs, repayment options, and debt management strategies.

Skills

Customer service

Communication

Empathy

Organization

Time management

FERPA compliance

Education

Bachelor's degree

Tools

Ellucian Colleague

OnBase

Salesforce

Job description

Ferrilli is seeking a dedicated Financial Aid Counselor to guide students and families through the financial aid process, evaluate eligibility, and help create viable education financing plans. The role emphasizes strong customer service, clear communication, and knowledge of aid programs.

The ideal candidate will have experience with Ellucian Colleague and a commitment to FERPA privacy, with responsibilities spanning counseling, application processing, and outreach on financial literacy.