Student-Focused Financial Aid Counselor

Center Education Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Center Education Group is seeking a Financial Aid Officer to support the Assistant Director of Financial Aid in administering programs and counseling students on funding options. You will manage student files, process applications, and ensure timely follow-up while upholding regulations.

The role emphasizes individualized counseling, accurate record-keeping, and collaboration with Admissions, Student Accounts, and Services to enhance student success and streamline operations.

Qualifications

• Minimum two years in financial aid, student services, or related field.
• Experience in higher education is preferred.
• Ability to explain complex financial aid information clearly and accurately.

Responsibilities

• Provide exceptional customer service to prospective and current students and families.
• Offer individualized financial aid counseling on eligibility and funding options.
• Manage assigned student financial aid files with timely follow-up and accuracy.
• Assist students with FAFSA and other required applications.
• Explain cost of attendance, awards, grants, and loan options clearly.
• Guide private loan applications and responsible borrowing practices.
• Support awarding, verification, loan certification, and disbursement processes.
• Ensure accurate collection and maintenance of financial aid documentation.
• Assist with loan entrance/exit counseling and repayment resources.
• Respond to student inquiries with timely, accurate information and resolutions.
• Maintain knowledge of federal/state regulations and institutional policies through ongoing training.
• Collaborate with Admissions, Student Accounts, and other departments to support student success.
• Identify opportunities to improve processes and student services.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organization

Multitasking

Problem-solving

Discretion/confidentiality

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Student Information System (SIS)

Job description

Center Education Group is seeking a Financial Aid Officer to support the Assistant Director of Financial Aid in administering programs and counseling students on funding options. You will manage student files, process applications, and ensure timely follow-up while upholding regulations.

The role emphasizes individualized counseling, accurate record-keeping, and collaboration with Admissions, Student Accounts, and Services to enhance student success and streamline operations.