Student Care Triage Lead — Campus Support & Resources

Oregon State University; Corvallis (OR); On-site; USD 65,000 - 75,000; Full time

Job summary

Oregon State University in Corvallis seeks a Student Care Triage Coordinator in the Dean of Students’ Student Care team. This full-time, 12-month professional faculty position serves as the primary daytime access point for non-emergency student concerns, performing rapid triage and connection to campus and community resources with warm handoffs.

Responsibilities include triage, brief case coordination, training, and limited daytime in-person response on the Corvallis campus during university

Qualifications

• Bachelor's degree in related field.
• 3+ years of professional experience in high-need, emotional, or crisis situations.
• Experience in crisis support areas such as suicide prevention, survivor support, or advocacy.
• Demonstrated problem-solving skills.
• Excellent written and oral communication and customer service skills.
• Experience handling confidential information.
• Excellent time management.
• Ability to work effectively as part of a team.
• Commitment to an inclusive work environment and working with diverse students, faculty, and staff.

Responsibilities

• Triage, rapid assessment, and consultation.
• Brief case coordination, student support, and care transitions.
• Training, education, and capacity building.
• Limited daytime in-person response.
• Partnership, collaboration, and program assessment.

Skills

Crisis support

Communication

Teamwork

Confidentiality

Time management

Problem solving

Customer service

Diversity & inclusion

Education

Bachelor's degree

Master's degree preferred

Tools

Maxient

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Job description

Oregon State University in Corvallis seeks a Student Care Triage Coordinator in the Dean of Students’ Student Care team. This full-time, 12-month professional faculty position serves as the primary daytime access point for non-emergency student concerns, performing rapid triage and connection to campus and community resources with warm handoffs.

Responsibilities include triage, brief case coordination, training, and limited daytime in-person response on the Corvallis campus during university