Student Care Triage Coordinator

Oregon State University; Corvallis (OR); On-site; USD 65,000 - 75,000; Full time

Job summary

Oregon State University in Corvallis seeks a Student Care Triage Coordinator in the Dean of Students’ Student Care team. This full-time, 12-month professional faculty position serves as the primary daytime access point for non-emergency student concerns, performing rapid triage and connection to campus and community resources with warm handoffs.

Responsibilities include triage, brief case coordination, training, and limited daytime in-person response on the Corvallis campus during university

Qualifications

• Bachelor's degree in related field.
• 3+ years of professional experience in high-need, emotional, or crisis situations.
• Experience in crisis support areas such as suicide prevention, survivor support, or advocacy.
• Demonstrated problem-solving skills.
• Excellent written and oral communication and customer service skills.
• Experience handling confidential information.
• Excellent time management.
• Ability to work effectively as part of a team.
• Commitment to an inclusive work environment and working with diverse students, faculty, and staff.

Responsibilities

• Triage, rapid assessment, and consultation.
• Brief case coordination, student support, and care transitions.
• Training, education, and capacity building.
• Limited daytime in-person response.
• Partnership, collaboration, and program assessment.

Skills

Crisis support

Communication

Teamwork

Confidentiality

Time management

Problem solving

Customer service

Diversity & inclusion

Education

Bachelor's degree

Master's degree preferred

Tools

Maxient

Banner

Job description

Department

Dean of Students

Job Summary

Student Care in department of the Dean of Students is seeking a Student Care Triage Coordinator. This is a full-time (1.00 FTE), 12-month, professional faculty position.

The Student Care Triage Coordinator serves as a primary daytime access point for non-emergency student concerns received by Student Care. The Student Care Triage Coordinator reviews and prioritizes incoming reports and consultations; conducts timely needs, risk, and resource screening within the scope of the position; provides brief, non-clinical stabilization and case coordination; and connects students with appropriate university and community resources through warm handoffs. When established criteria are met, the Student Care Triage Coordinator may provide limited in-person response on the Corvallis campus Monday through Friday during established university business hours to support immediate stabilization, consultation, and connection to care.

The Student Care Triage Coordinator collaborates closely with Student Care case managers, Counseling and Psychological Services, Public Safety, emergency responders, academic and student support units, and community partners. The Student Care Triage Coordinator also advances proactive support by providing consultation, education, and practical skill-building that help campus partners identify distress, respond effectively, and connect students to support earlier. This position does not provide psychotherapy, clinical diagnosis, emergency medical care, law-enforcement services, transportation, after-hours coverage, or an alternative to 911 or other emergency response. Ongoing and complex case management is transferred to the appropriate case manager or specialized service after initial stabilization and documented handoff.

Key Responsibilities

• Triage, Rapid Assessment, and Consultation
• Brief Case Coordination, Student Support, and Care Transitions
• Training, Education, and Capacity Building
• Limited Daytime In-Person Response
• Partnership, Collaboration, and Program Assessment

Qualifications

Required Qualifications

• Bachelor’s degree in related field.
• Three or more years of professional experience working with or supporting people in high need, emotional, or crisis situations.
• Demonstrated skills in any number of crisis support areas, such as: suicide prevention and intervention work, sexual assault survivor support work, or crime victim advocacy work.
• Demonstrable experience successfully using problem-solving skills.
• Excellent written and oral communication skills and customer service skills.
• Demonstrated experience successfully managing confidential information.
• Excellent time management skills.
• Demonstrated ability and commitment to working as part of a team.
• Commitment to promoting an inclusive work environment and knowledge of effective strategies for working with diverse students, faculty, and staff.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

Preferred Qualifications

• Master’s Degree in higher education, counseling, social work, or related field.
• Experience working with college students or individuals in a higher education setting (traditional, transfer, non-traditional, commuter, residential, etc.).
• Demonstrated knowledge of crisis de-escalation techniques.
• Demonstrated experience successfully building networks with colleagues.
• Evidence of successfully working with multiple partners to collectively solve a problem.
• Experience in student data or case management systems (Maxient, Banner, etc.).

Working Conditions/Schedule

Mon – Fri, 8am – 5pm, office environment.

Salary Range

$65,000 - $75,000

Anticipated Start Date

2026-09-14

Anticipated End Date

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at [e-mail].