Front Desk Assistant

OSU Oregon State University; Bend (OR); On-site; USD 19,000 - 30,000; Part time

Job summary

OSU-Cascades in Bend, Oregon, is hiring part-time Front Desk Assistants to support Residential Education and Housing. Work involves front desk duties, student support, and administrative tasks under supervision of professional staff.

Two positions are available, each with a maximum of 24 hours per week. Essential qualifications include current enrolment as an OSU-Cascades student and ability to engage with a diverse student community.

Qualifications

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
• Maintain good academic and conduct standing with OSU-Cascades Residential Education and Housing.
• Demonstrate the ability to cultivate relationships with people.
• Demonstrate the ability to respond to conflict.
• Demonstrate an understanding or open-mindedness to social justice.
• Complete administrative tasks in a timely manner.

Responsibilities

• Support Community Development: implement the Community Development Plan and assist with programming.
• Manage the Residence Hall Front Desk: answer phones, assist with lockouts, refer students to resources.
• Provide administrative support and use appropriate technology for tasks.
• Maintain documentation through incident reports and duty logs with accuracy.
• Ensure clear, organized communication and timely submission of materials.

Skills

Student status

People skills

Conflict resolution

Communication

Administrative tasks

Education

Student enrollment (HS/CC/University)

Job description

Department: Residential Education and Housing

Special Instructions to Applicants: When applying you will be required to attach the following electronic documents: A Resume, A Cover Letter. For additional information please contact: Madi Mather at [e-mail].

OSU is an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval.

Front Desk Assistant – Part‑time (2 positions, maximum of 24 hours per week)

The Front Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised by a professional staff member, DAs are expected to work towards Residential Education and Housing objectives, manage the front desk, and provide administrative support. Overall job effectiveness is tied to the DA’s ability to complete administrative tasks and provide overall support to residential students.

Job Description

OSU-Cascades is an Equal Opportunity Employer, including disability, protected veteran, and other protected status. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of Residential Education and Housing.

Residential Education and Housing will provide a transformative on‑campus experience that will engage our students in community, enrich their lives, and help them flourish and thrive.

Position Duties – Community Development

• Facilitate and support the Community Development Plan as directed by your supervisor, including creating/maintaining bulletin boards and assisting with programming.
• Identify and respond to resident needs through consultation and referral of campus resources.
• Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.

Administration & University‑Wide Support

• Support administrative processes and communication related to Residential Education and Housing.
• Manage the Residence Hall Front Desk by providing lockout assistance, answering the phone(s), and referring students to appropriate resources.
• Complete administrative tasks using the appropriate technology and requesting clarification from colleagues or supervisors.
• Demonstrate dependability and timeliness by completing all Incident Reports and Duty Logs consistently and with minimal errors.
• Communicate in a clear and organized manner and regularly check work communication channels to stay organized (email, staff mailbox, team communication).
• Prioritize tasks and submit all required materials in a consistent and timely manner (digital or physical advertising, restocking/inventory, passive programming, etc.).
• Maintain positive and equitable customer service for all residents, guests, and other individuals served by the housing department.
• Ensure hand‑off of the duty phone to the scheduled RA‑on‑duty during evening shifts.

Student Behavior & Crisis Management

• Identify and report potential policy violations, incidents, or student concerns to supervisor.
• Multi‑task in emergency situations or crisis response by identifying next steps, contacting professional staff members, delegating tasks to residents and other staff, and communicating effectively.
• Understand, abide by, and role‑model behavior expected of students as outlined in the OSU Student Conduct & Community Standards and all Residential Education and Housing Policies.

Meeting and Training Requirements

• DAs must complete all required training sessions prior to and during service, including online modules.
• DAs may be asked to stay as late as noon on Sunday after Spring Term finals to assist with closing responsibilities.
• Exceptions to the above responsibilities of the position may be approved at the discretion of the Associate Director of Residential Education and Housing.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees.

The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires.

• Communication
• Critical Thinking
• Professionalism
• Equity & Inclusion

Qualifications

Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements.

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.

Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.

Must meet the applicable minimal enrollment standard.

• High School student: Regularly enrolled in a high school or participating in a home‑schooling program.
• Undergraduate and post‑baccalaureate student: 6 credit hours per term.
• Undergraduate international student: 12 credit hours per term*.
• Graduate student officially admitted to Graduate School: 5 credit hours per term.
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*.

*International students may be allowed to carry fewer hours than specified above and still be considered “full‑time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS) and must be provided to the Student Employment Center.

Required Qualifications

• Be a current OSU‑Cascades student or degree partnership student with OSU‑Cascades and COCC with a cumulative Grade Point Average (GPA) of 2.50 or higher.
• Maintain good academic and conduct standing with both OSU‑Cascades and Residential Education and Housing.
• Demonstrate the ability to cultivate relationships with people.
• Demonstrate the ability to respond to conflict.
• Demonstrate an understanding or open‑mindedness to social justice.
• Demonstrate the ability to complete administrative tasks in a timely manner.

Additional Required Qualifications

This position is designated as a critical or security‑sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576‑055‑0000 et seq. Incumbents are required to self‑report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Preferred Qualifications

• Demonstrated commitment to diversity and social justice education, initiatives, and programs.
• Demonstrated crisis management skills.
• Previous experience in leadership opportunities either on or off campus.

Working Conditions / Schedule

• The general schedule for DA shifts is Monday – Friday from 1pm – 8pm and Sunday 3pm – 8pm, although hours may vary.
• The DA is an “At Will” employee. As such, the employee, or Residential Education and Housing may terminate the position at any time.

Salary Range

N/A

Anticipated Start Date

2026‑09‑25

About Oregon State University

Oregon State University is a dynamic community of dreamers, doers, problem‑solvers and change‑makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep‑rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide

For more interesting facts about OSU visit: https://oregonstate.edu/about.

Locations

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center, and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state‑of‑the‑art main campus is located in one of America’s best college towns.

Total Rewards Package

• Medical
• Dental
• Vision and Basic Life
• OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Equal Opportunity Statement

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information.

At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University.

If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process. You are not required to note the presence of a disability on your application to receive an accommodation. Please request any reasonable accommodations for disability as early as possible in the application and search process. Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at [phone].

See Request an Accommodation Procedures for the OSU policy.

Oregon State University, in compliance with state and federal laws and regulations, including Title IX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including academic admissions and employment.

The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Inquiries about Title IX may be referred to OSU’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both. OSU’s Title IX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA).

For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under Title IX, contact EOA by phone: 541‑737‑3556, email: [e-mail], mail/location: 330 Snell Hall, Corvallis OR 97331, or visit EOA’s website: eoa.oregonstate.edu.

Know Your Rights – Oregon Family Leave Act; Department of Labor Family and Medical Leave Act

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