Student Care Case Manager - FT

Southeast Community College; Central City (NE); On-site; USD 38,000 - 52,000; Full time

Job summary

Southeast Community College - Milford Campus is seeking a Student Care Case Manager to provide holistic, student-centered support for students facing personal, mental health, academic, financial, housing, or social challenges.

The role requires strong communication and collaboration with the CARE Team, CAPS program, and campus partners to assess needs, develop tailored intervention plans, and navigate complex considerations while documenting progress and outcomes.

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, Human Services, or a closely related field.
• Two or more years of experience in de-escalation, behavior intervention, and/or case management.

Responsibilities

• Provide direct outreach and case management to distressed students referred to CARE Team.
• Assess student strengths, risks, and barriers to tailor intervention strategies.
• Develop, monitor, and evaluate intervention plans with campus partners.
• Coordinate safe, timely, effective, equitable, student-centered care.
• Serve as liaison between students, faculty, staff, and families.
• Communicate case updates and outcomes while maintaining confidentiality.
• Document CARE Team activities and outcomes in campus systems.

Skills

Case management

De-escalation

Assessment

Communication

Collaboration

Education

Bachelor's degree in Social Work or related field

Job description

Under the general direction and supervision of the Dean of Students, Milford Campus, with on-campus support from the Director of the Counseling Assistance Program for Students, the Student Care Case Manager provides support and care to students experiencing varying degrees of need and/or distress, as well as providing holistic, student-centered case management services to students experiencing complex personal, mental health, academic, financial, housing, or social challenges.

The Student Care Case Manager is readily accessible to students, staff, faculty, and family members (when applicable) who are concerned about a distressed student. The Student Care Case Manager works closely with key offices to identify and intervene as early as possible with students potentially experiencing basic need insecurities, distress, or other challenges who would benefit from advocacy and support services.
The full-time regular position requires exceptional communication skills to address behavioral concerns and support students in distress. Responsibilities include assessing individual student needs, developing and implementing tailored intervention plans, coordinating multidisciplinary responses, monitoring progress, and navigating complex legal, ethical, and institutional considerations. The position also collaborates with campus and community partners, maintains accurate documentation, evaluates program outcomes, and contributes to student well-being initiatives.

Essential Functions

Assistance & Support for Students

• Provide direct outreach and case management services to students referred to the CARE Team, prioritizing high-risk and complex student cases.
• Conduct assessments of student strengths, assets, risks, and barriers to determine appropriate intervention strategies and support resources
• Develop, monitor, and evaluate intervention plans and progress for referred students, working collaboratively with campus partners to support student well-being and safety
• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and student-centered.
• Serve as a liaison between students, providers, faculty/staff, & families
• Provide direct intervention services to students experiencing emotional, interpersonal, or physical distress
• At the direction of the Director of the Counseling Assistance Program for Students, provide consultation to faculty or staff responding to students experiencing distress
• Communicate case updates, action plans, and intervention outcomes to CARE Team members and relevant campus stakeholders while maintaining appropriate confidentiality.
• Maintain detailed documentation of CARE Team activities, case interventions, and outcomes within institutional case management systems.
• Provide support to the SCC CAPS program by serving as a resource during campus crises or emergencies by providing student support following campus incidents or tragedies.

Program Development & Evaluation

• In collaboration with the Dean of Students-Milford, promote awareness of CARE Team services and student support resources through outreach initiatives and campus engagement activities.
• Participate in campus-wide committees and working groups as directed that address student well-being, safety, and institutional risk management.
• Support the activities, programs, and services associated with the functions of the Student Success division.
• In collaboration with the Dean of Students-Milford, engage in ongoing assessment and evaluation of CARE Team needs and recommend modifications to meet identified benchmarks.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College's policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. Bachelor's degree in Social Work, Counseling, Psychology, Human Services, Student Affairs, Higher Education, Behavioral Science, or a closely related field.
2. Two (2) or more years of professional experience in de-escalation, behavior intervention, and/or case management.