Student Campus Event & Ticket Assistant

American University; Washington; On-site; USD 25,000 - 28,000; Part time

Job summary

American University is seeking a part-time Ticket Office and Event Support staff member. This role is open only to enrolled AU students and offers about 20 hours per week at $18.40 per hour, with duties including assisting the Ticket Office, handling Will Call, and responding to calls and messages.

Staff will be cross-trained to work in both Ticket Office and Usher positions, ensuring a positive patron experience during university events.

Qualifications

• Student must have an active Federal Work Study (FWS) award.
• The worker is required to have close visual acuity to perform tasks.
• One year experience in a customer service-related field preferred, but not required.

Responsibilities

• Assist the Ticket Office and Front of House Supervisors.
• Provide a positive patron experience for all.
• Use the ticketing system to manage entries.
• Run the Will Call table during events and respond to phone calls and voicemails.

Skills

Customer service

Communication

Telephone etiquette

Education

Active Federal Work Study award

Tools

Ticketing system

Job description

American University is seeking a part-time Ticket Office and Event Support staff member. This role is open only to enrolled AU students and offers about 20 hours per week at $18.40 per hour, with duties including assisting the Ticket Office, handling Will Call, and responding to calls and messages.

Staff will be cross-trained to work in both Ticket Office and Usher positions, ensuring a positive patron experience during university events.