Student Call Center Associate - Flexible Hours

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Grand Rapids Community College is seeking a friendly, student-focused Call Center Assistant to provide information about admissions, registration, testing, and college services. You will answer multi-line phone inquiries and assist students with enrollment.

Candidates should have strong communication, a good command of English, and basic computer skills; prior customer service experience is preferred. Flexible Mon-Fri schedule; 15–28 hours per week. Training provided.

Qualifications

• Must possess excellent communication and telephone answering skills.
• Must be articulate and have a good command of the English language.
• Must have a minimum of 6 months customer service experience.
• Prior knowledge of GRCC campus and student services is a plus but not required.
• Basic computer, word processing and internet skills and willingness to learn Microsoft Office and PeopleSoft.

Responsibilities

• Answer multi-line phone system with top notch phone skills and professionalism.
• Provide accurate information on the breadth of college departments, programs and services on the phone.
• Comfortable using/learning new technologies and assisting with technology issues.
• Present a positive, knowledgeable image for the College, and provide quality customer service, by answering multi-line telephone system.
• Assist students with registration.
• Assist all students with questions related to enrollment through answering inbound calls.
• Assist students with setting up and using MyGRCC.
• General office duties assigned by the Call Center Coordinator.

Skills

Communication skills

Phone etiquette

Customer service mindset

Teamwork

English proficiency

Tools

Microsoft Office

PeopleSoft

Job description

Grand Rapids Community College is seeking a friendly, student-focused Call Center Assistant to provide information about admissions, registration, testing, and college services. You will answer multi-line phone inquiries and assist students with enrollment.

Candidates should have strong communication, a good command of English, and basic computer skills; prior customer service experience is preferred. Flexible Mon-Fri schedule; 15–28 hours per week. Training provided.