Student Billing & Accounts Support Specialist

swipejobs; Bowie (MD); On-site; USD 28,929 - 31,684; Full time

Job summary

SwipeJobs is seeking a front-line, customer-focused support specialist to join a busy student financial services team in Bowie, MD. You will be the first point of contact for students, families, faculty, and staff across phone, email, ticketing, video meetings, and in-person visits, delivering clear answers and quick resolutions.

You will explain billing policies, help with tuition charges, account balances, refunds, and payment plans, while maintaining FERPA confidentiality and collaborating

Qualifications

• 2–3 years of customer-service experience in banking, finance, billing, or higher education preferred.
• Hands-on experience with a CRM platform (PeopleSoft or similar).
• Experience with ticketing/case-management software (Zendesk or comparable).
• Familiarity with student information systems such as PeopleSoft, Workday Student, or Colleague.

Responsibilities

• Act as the first point of contact for questions about tuition, fees, and account activity via phone, email, ticketing software, virtual meetings, and walk-in visits.
• Investigate and resolve inquiries related to tuition charges, account balances, refunds, and payment plans.
• Explain billing policies and deadlines to students and families.
• Enter approved corrections and account adjustments following established procedures.
• Log all customer interactions in the CRM/case management system.
• Manage a queue of support tickets and meet response/resolution goals.
• Hold one-on-one virtual sessions to walk students through complex issues.
• Provide friendly, professional service to walk-in visitors while juggling multiple tasks.
• Collaborate with financial aid, registrar, admissions, housing, and academic contacts to resolve issues.
• Assist students in using online payment and account management tools.
• Escalate policy questions appropriately while owning the customer outcome.
• Handle student financial records with FERPA confidentiality.
• Support high-volume periods such as registration and billing cycles.
• Identify patterns and suggest process improvements.

Skills

Communication skills

Multichannel support

Problem-solving

Analytical skills

Team collaboration

Education

Associate's or Bachelor's degree

Tools

PeopleSoft

Zendesk

Microsoft Office

Job description

SwipeJobs is seeking a front-line, customer-focused support specialist to join a busy student financial services team in Bowie, MD. You will be the first point of contact for students, families, faculty, and staff across phone, email, ticketing, video meetings, and in-person visits, delivering clear answers and quick resolutions.

You will explain billing policies, help with tuition charges, account balances, refunds, and payment plans, while maintaining FERPA confidentiality and collaborating