Student Billing & Payment Support Specialist

University of Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The University of Pittsburgh is seeking a Student Services Specialist within the Student Financial Services group. This role supports students and families with account activity, tuition payments, and the online billing portal, handling complex inquiries with accuracy and care.

Responsibilities include processing payments, maintaining records, and coordinating with other offices to improve billing processes while participating in outreach to promote financial success.

Qualifications

• Minimum education is an Associate's degree with related experience.
• 2–3 years in a customer service setting preferred (higher education or banking).
• Strong communication and record-keeping abilities.

Responsibilities

• Responds to student, family, and staff inquiries about account activity and payment plans.
• Maintains accurate records of customer interactions and transactions.
• Coordinates with internal departments to resolve account issues and inform billing processes.
• Processes mailed/in-person payments, including scholarships and 529 Plan payments.
• Performs special projects and proactive outreach to support financial success.

Skills

Customer service

Account inquiries

Communication skills

Problem solving

Education

Associate's Degree

Job description

The University of Pittsburgh is seeking a Student Services Specialist within the Student Financial Services group. This role supports students and families with account activity, tuition payments, and the online billing portal, handling complex inquiries with accuracy and care.

Responsibilities include processing payments, maintaining records, and coordinating with other offices to improve billing processes while participating in outreach to promote financial success.