Frontline Student Billing & Accounts Advisor

Corestaff Services; Bowie (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Corestaff Services is seeking a dedicated front-line support specialist for our student financial services team. You will assist students, families, and staff with tuition charges, balances, payments, and billing policies across phone, email, ticketing, video, and in-person meetings.

This on-site role requires strong communication, CRMs experience, and the ability to manage multiple channels while maintaining confidentiality under FERPA guidelines.

Qualifications

• Associate's or bachelor's degree required.
• 2-3 years of customer service experience in banking, finance, billing, or higher education preferred.
• Hands-on CRM experience with PeopleSoft or similar.
• Experience with ticketing/case management software (e.g., Zendesk).
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Background in college/university billing or student accounts.
• Familiarity with student information systems such as PeopleSoft, Workday Student, or Colleague.
• Understanding of FERPA and tuition billing practices.
• Experience in a call center or shared-services environment.
• Strong verbal and written communication skills.
• Comfort managing multiple channels (phone, email, chat, in-person).
• Solid problem-solving and analytical abilities.

Responsibilities

• Be the first contact for questions about tuition, fees, and accounts via multiple channels.
• Investigate and resolve inquiries about charges, balances, and payment history.
• Explain billing policies, deadlines, and payment options clearly.
• Enter corrections and adjustments following established procedures.
• Log all interactions in the CRM/case management system.
• Manage a queue of support tickets and target response times.
• Hold one-on-one virtual sessions to resolve complex issues.
• Provide friendly, professional service to walk-in visitors.
• Collaborate with financial aid, registrar, admissions and other contacts.
• Help students use online payment and account management tools.
• Escalate to a supervisor when needed while owning the customer outcome.
• Maintain strict confidentiality of student records per FERPA.
• Pitch in during high-volume periods like registration and billing cycles.
• Flag patterns and suggest process or communications improvements.

Skills

Customer service

Multi-channel support

Communication skills

CRM experience

Ticketing software

Microsoft Office

FERPA knowledge

Student accounts

Analytical skills

Call center experience

Team collaboration

Education

Associate's or bachelor's degree

Tools

PeopleSoft

Zendesk

Job description

Corestaff Services is seeking a dedicated front-line support specialist for our student financial services team. You will assist students, families, and staff with tuition charges, balances, payments, and billing policies across phone, email, ticketing, video, and in-person meetings.

This on-site role requires strong communication, CRMs experience, and the ability to manage multiple channels while maintaining confidentiality under FERPA guidelines.