Student Assistant, Counseling

Cuyahoga Community College; Cleveland (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

Cuyahoga Community College's Counseling Department at the Metropolitan Campus is seeking a student employee to support front-desk operations. You will answer phones, take messages, perform clerical tasks, and assist with workshop materials while upholding confidentiality and privacy policies.

Hours are Monday–Friday, 8:30 am–5 pm, with a starting wage of $14.56 per hour. You must reside in Ohio and be within commuting distance to respond to onsite work demands.

Qualifications

• GPA minimum 2.5.
• Maintain 6 credit hours each semester.
• Satisfactory academic progress.
• Pass background/drug screening.
• Answer phone and take messages.
• Clerical duties: filing, data entry, copying, faxing.
• Open and sort mail.
• Willingness to learn new technology.
• Other duties as assigned.

Responsibilities

• Answer phones and take messages for counseling staff.
• Perform clerical tasks including filing, data entry, and mail handling.
• Assist with workshop materials and event setup.
• Support special projects as assigned.

Skills

Interpersonal communication

Willingness to learn

Job description

Department: Counseling
Location: Metropolitan Campus
Reports To: Manager, Counseling
Recruitment Type: Internal
Requisition ID: req7471
Employment Type: Student
Union Position: Non-Union
Work Schedule: Hours as scheduled during M-F, 8:30am-5pm
Job Description:
Learning Objectives:
Objective 1: Professional Communication and Ethical Conduct
Students will develop professional communication skills by scheduling appointments, demonstrating a compassionate and confidential demeanor. They will also learn the ethical principles of privacy and confidentiality relevant to a mental health setting, ensuring they can handle sensitive student information with discretion. This objective focuses on the core skills needed to be the first point of contact for students seeking help, which is crucial for building trust and ensuring a positive experience.
Objective 2: Foundational Administrative and Organizational Skills
The students will gain hands-on experience in administrative tasks by preparing materials for workshops and events. This includes organizing documents, setting up presentation spaces, and coordinating resources. This objective will teach the student how to manage time effectively, prioritize tasks, and contribute to the smooth operation of departmental events, which are essential skills for any professional environment.
Requirements

• Have and maintain a minimum cumulative GPA of 2.5.
• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to College's confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing, data entry, copying and faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.

Starting Salary: $14.56/hr
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.