Manager, Counseling

Cuyahoga Community College; Parma (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Cuyahoga Community College is seeking a Full‑Time Support Staff member to lead day‑to‑day operations within the campus Counseling department. You will coordinate schedules, supervise staff, and drive onboarding and outreach to support student success.

The role requires strong organizational and budget skills, with the ability to adapt to changing priorities and collaborate with faculty and staff to enhance services. Ohio residency is required.

Qualifications

• Bachelor’s degree in a related field (significant related experience may substitute).
• Experience supervising, planning, assigning, scheduling, and ensuring quality of work.
• Experience planning, preparing, and monitoring a department budget.
• Experience making decisions with major implications for management and operations.
• Experience in roles requiring diverse problem-solving methods.

Responsibilities

• Coordinates and monitors Counseling Office at the assigned campus.
• Adjusts Counselor work schedules to meet service hours and contractual obligations.
• Promotes available services to students to increase awareness and usage.
• Oversees onboarding processes and connects students to counseling and support services.
• Maintains relationships with other departments and campus student success teams.
• Develops procedures to improve office efficiency and service delivery.
• Participates in meetings, workshops, and special projects as assigned by leadership.
• Assists in budget planning and procurement for the counseling department.

Skills

Staff supervision

Budget planning

Decision making

Problem solving

Organizational skills

Communication skills

Leadership

Education

Bachelor's degree in a related field

Tools

Outlook

Word

Excel

PowerPoint

Job description

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Manages and coordinates schedules, day-to-dayoperations, outreach, student onboarding processes, and support initiativeswithin a full-service campus Counseling department at the assigned Campus.

ESSENTIAL FUNCTIONS

• Coordinatesand monitors Counseling Office at the assigned campus
  
• Determinesappropriate staffing ratios to ensure the department is appropriatelystaffed to facilitate high-quality student service during all hours ofoperation and during peak service periods
  
• AdjustsCounselor work schedules based on day-to-day needs and events, while alsoadhering to full-time Counselors’ contractual obligations
  
• Promotesavailable services to students to ensure student awareness and usage
  
• Monitorsstudents’ progression through the new student onboarding process,conducting outreach as necessary to connect incoming students to initialCounseling appointments and other support services
  
• Remainscurrent on College, community and professional matters related to studentsuccess, student services, academic advising, and counseling
  
• Workswith faculty and staff to promptly address customer service concerns andservice requests within the counseling and student services areas
  
• Develops,recommends, and implements procedures and processes that facilitateefficient office operation
  
• Maintainsrelationships with other College departments including campus studentsuccess teams
  
• Workswith the Academic Dean to plan and staff General (GEN) Studies courses andattends meetings regarding GEN classes
  
• Participatesin meetings, workshops, and conferences as directed
  
• Takesthe lead on special projects as assigned by the Dean and/or Assistant Dean
  
• Alignsresources or directly fulfills outreach requests to meet Campusenrollment, persistence, and student success goals
  
• Usesdata and research to inform planning and practice while enhancing studentservices and processes
  
• Workswith the Dean and/or Assistant Dean to create the counseling departmentbudget, monitor, and organize departmental purchases and to coordinate useof resources with other student service providers throughout the collegeand community
  
• Developsand writes proposals and reports
  
• Ensuresprogram compliance with College policies and procedures and U.S.Department of Education regulations
  
• Processes,assigns, and directs work, evaluates performance, facilitates professionaldevelopment for counselors and staff, initiates disciplinary action andconducts grievance meetings in accordance with College procedures asnecessary
  
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree in a related field
  • Significant related experience may substitute for education
• Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
• Demonstrated experience planning, preparing, and monitoring a business area’s budget
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

• Ability to effectively complete work assignments independently
• Possess excellent organizational and prioritization skills with demonstrated attention to detail
• Ability to be creative and exercise initiative
• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to adjust to changing priorities and respond appropriately to deadlines
• Proven leadership skills and the ability to promote collaboration, foster a team environment and involve all stakeholders in decision‑making processes
• Demonstrated Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to respond appropriately to the needs of the community

COMPETENCIES

CRITICAL COMPETENCIES

• ServiceFocus
• Communication
• Qualityof Work

PERFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience in a College environment

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be metby an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.)

• The work isperformed in a normal, professional office environment;
  
• The work areais adequately lighted, heated and ventilated;
  
• The employeemay sit comfortably to perform the duties of the job and may performrepetitive motions with hands/fingers using a computer mouse and keyboardto type. However, there will bewalking; standing; bending; stooping; and carrying of various items andequipment;
  
• Work may alsorequire walking and standing in conjunction with travel to and attendanceat meetings and conferences away from the worksite

Target Starting Salary Range: $60,000 to $65,000

The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.