Student- Alumni Engagement Assistant

Southern New Hampshire University; Manchester (NH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Evening hours possible

Weekend availability

Job summary

Southern New Hampshire University is seeking a Student Worker as an Alumni Engagement Assistant on campus. You will deliver high-quality customer service, coordinate events, assist with office tasks, and manage data projects using Excel, LinkedIn, and databases.

We look for inquisitive students with integrity and a passion for SNHU. Evening and weekend hours may be required, with a typical schedule of 2–3 days and 8–10 hours per week.

Qualifications

• Excellent interpersonal skills and ability to work with a diverse population.
• Self-motivated with initiative and ability to work independently after training.
• Organized with strong attention to detail in a fast-paced environment.
• Strong written and oral communication skills across in-person, email, and phone.

Responsibilities

• Serve as ambassador of SNHU and support Office of Alumni Engagement at events.
• Collaborate with staff to promote major events like Founder’s Day and Homecoming.
• Assist with research and data projects; use Excel, LinkedIn, and databases.
• Support general office tasks; make calls to attendees and assist with mailings.
• Communicate upcoming events and volunteer opportunities to alumni and donors.
• Work with Institutional Advancement to advance strategic initiatives.
• Perform additional duties as needed.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Time management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

LinkedIn

Database management

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary:

Southern New Hampshire University is currently seeking a Student Worker as an Alumni Engagement Assistant based at our campus location. The Alumni Engagement Assistant provides high-quality customer service to the Southern New Hampshire University community. General duties include event coordination and logistics, general office support and special projects as assigned. Employees must, on occasion, be willing to work flexible hours, including evenings and weekends. Our student employee is essential in helping us build community and support alumni connections with SNHU. We look to hire a student who is inquisitive, demonstrates integrity and has a passion for SNHU.

Essential Duties and Responsibilities:

• Serve as an ambassador of SNHU, and represent and support the Office of Alumni Engagement at various events and opportunities
• Collaborate with Alumni Engagement staff and work towards garnering excitement and support for major events in student body for Founder’s Day, Homecoming, Global Days of Service, etc.
• Aid with research and data projects and have familiarity or a curiosity to utilize Microsoft Excel, LinkedIn, and database management
• Support with general office tasks; make calls to event attendees, support mailings such as Class Notes, inventory tracking, etc.
• Communicate upcoming events, programs and volunteer opportunities with alumni and donors
• Collaborate with the Office of Alumni Engagement and Institutional Advancement to move strategic initiatives forward
• Other duties as assigned and as allowed based on student’s interest and availability which may include research, inter-department projects, etc.

Required Knowledge, Skills and Abilities:

• Excellent interpersonal skills, along with the ability to work with a diverse population
• Self‑motivated and has a proven ability (after training period) to take initiative, and work effectively in an independent environment
• Organized, excellent work ethic, timely, reliable and has a strong attention to detail, in conjunction with comfort level of working in fast‑paced environment while handling multiple projects
• Strong written and oral communication skills in multiple forms; in‑person, email, and phone
• Ability to maintain confidentiality

Preferred Qualifications:

• Microsoft Word, Excel and PowerPoint proficiency
• Experience with data management and data entry
• Exposure to and involvement in event planning
• Demonstrated passion for SNHU including, but not limited to: involvement in clubs and organizations, and/or leadership opportunities

Due to the nature of the work and the training needed across multiple databases, we are looking to students who are in their first or second year of their program

Additional Information:

• 2 to 3 days, Monday – Friday: Office hours are 8am - 4:30pm with occasional evening and weekend hours.
• Scheduling will not exceed 12 hours per week, and typically range from 8 -10 hours per week.

Learning Outcomes/Skills Learned:

Verbal and written communication, customer service, teamwork, integrity, time and project management, event planning, database and technology management, and interpersonal skills.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.