Senior Program Support Assistant

Plymouth State University; Plymouth (NH); On-site; USD 24,796 - 39,950; Full time

Job summary

Plymouth State University is seeking a Senior Program Support Assistant to support the Director of Development and the University Advancement team. You will work with Raisers Edge and Salesforce to manage donor engagement, generate financial reports, and assist with budget development.

The role includes coordinating events, travel, and communications across units and supervising student workers. The position requires strong organizational skills, confidentiality, and the ability to work with

Qualifications

• Minimum requirements include high school graduation and seven years of related experience, or an Associate’s Degree with five years of related experience, or a combination of higher education and related experience equal to seven years.
• Advanced computer skills including complex word processing, email, spreadsheets, database management, and Office 365.
• Excellent written and oral communication; supervisory abilities; and ability to handle confidential information.

Responsibilities

• Manage office operations for the Director of Development and University Advancement, including scheduling, calendar maintenance, and document filing.
• Coordinate contracts for software platforms, travel, meetings, and event materials for quarterly leadership meetings.
• Prepare and disseminate financial reports, assist with budget development and monitoring, and process contracts, invoices, and deposits.
• Support gift acknowledgement and donor stewardship activities, including reporting and improving gift tracking across units.
• Develop and execute communications for major donor events; liaise with Marketing and Communications as needed.
• Hire, train, supervise, and evaluate staff and student workers; staff division-wide events and programs, including evenings and weekends.

Skills

Office administration

Supervisory experience

Budgeting & reporting

Strong communication

Event coordination

Confidentiality

Project coordination

Multitasking

Education

High school diploma

Associate’s degree

Bachelor’s degree (preferred)

Tools

Raiser’s Edge

Salesforce

Microsoft Office 365

Job description

• Bachelor’s degree.

The Senior Program Support Assistant will support the Director of Development, Annual Giving, Planned Giving, Major Gifts, Alumni Relations, and Advancement Services team. The primary function of this position will be to support donor engagement and stewardship work using our alumni and donor database (Raiser’s Edge) and CRM (Salesforce). They will provide financial reports to directors and assist with budget development and monitoring. They will create and implement a system of life-event communications, support alumni and volunteer engagement with travel and meeting coordination, and coordinate with Marketing, Communications, and Creative Services on small digital media needs. They will serve as the first point-of-contact to support the Alumni Relations and Advancement teams while they are traveling, and provide additional event administrative support for alumni chapters, including data requests. They will support Advancement Services and Annual Giving with general administrative support, as well as on-going and ad-hoc projects, often involving the supervision of students to complete tasks. The Senior Program Support Assistant will supervise other Program Support Assistants in University Advancement as needed to ensure achievement of the mission and strategies of the division. They will staff and support division-wide events and programs as needed (which will include occasional evenings and weekends).

The Senior Program Support Assistant works in a fast-paced office environment, demonstrates a high degree of professionalism, discretion, confidentiality, and independent judgment in all interactions, and in working closely and collaboratively with all members of the University Advancement staff while simultaneously conveying a strong responsiveness across campus and to external constituencies.

Job Duties/Responsibilities

• Manage and perform office operations as required by the Director of Development, such scheduling calls, maintaining calendar of appointments, meetings, and deadlines, ordering supplies and equipment, and organizing and maintaining office files.
• Manage office contracts for software platforms and memberships, including tracking renewals and deadlines, and negotiating rates when possible. Support members of the University Advancement team and their prospects with complex travel and meeting arrangements as well as calendar, mailings, and event coordination, including preparing materials and presentations for quarterly President’s Council meeting.
• Provide financial reports to directors, disseminating budget information to team members, processing contracts, invoices, payments, deposits and transfers, and assisting with budget development and monitoring.
• Assist with PSU’s gift acknowledgement and donor stewardship program, including composing and preparing all gift acknowledgements and reporting from the Director of Development, generating monthly pledge reminders, and increasing gift acknowledgement tracking across units outside University Advancement, for example: Athletics, the Silver Center, the Museum of the White Mountains, etc.
• Coordinate large projects on behalf of office leadership, for example: scheduling meetings and driving correspondence with partners across multiple campus units to develop, purchase, and display campaign materials. Communicating, clarifying, and developing policies and procedures having to do with routine tasks, ensuring instructions, deadlines, and responsible parties are outlined with comprehensive documentation.
• Maintain and executing the communications plan for 20+ major donor cultivation events each year, involving the development, design and writing of emails, invitations, and other promotional materials, infrequent coordination with colleagues in Communications and Marketing.
• Hire, train, evaluate, and supervise staff/student workers

Minimum Requirements

• High school graduation and seven years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate’s Degree and five years of related experience, or a combination of higher education and related experience equal to seven years.
• Advanced computer skills, including complex word processing, e-mail, spreadsheets, database management, use of search engines, keyboarding skills, and other software applications as required by hiring department/unit.
• Effective written and oral communication skills.
• Supervisory skills.
• Experience in public relations, office supervision, grant-funded programs, marketing, telecommunications or publications as specified by department.
• Organizational skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
• Superb fluency with all Office 365 software (Word, Excel, Outlook).
• Ability to multi-task and appropriately prioritize daily workload in consultation with supervisor.
• Unquestionable integrity and professional discretion.
• Ability to keep highly confidential information confidential.
• Knowledge of standard business formatting and a commitment to professional, error‑free presentation in all communications.
• Collaborative work style and successful experience working as a member of a team.
• Professional manner and appearance to appropriately represent PSU to high‑level alumni, donors and prospective donors, volunteers, and University leadership.
• Strong analytical skills.

Preferred Qualifications

• Bachelor’s degree.
• Past experience with Raiser’s Edge software and salesforce CRM.
• Supervisory experience.
• Experience in proofreading.

Plymouth State University offers high‑quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range

$17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location

Plymouth