Student-Residence Life Office Assistant

Southern New Hampshire University; Manchester (NH); On-site; USD 18,000 - 21,000; Part time

Job summary

Southern New Hampshire University is seeking a Summer Front Desk Assistant for the Office of Residence Life on campus in the Green Center. The position supports residents and prospective students by answering questions and guiding them to the right resources.

As a student worker, you will learn Residence Life policies, attend training, and assist with administrative tasks while ensuring coverage at the front desk and helping with guest registrations.

Qualifications

• Must be a full-time on campus student at Southern New Hampshire University.
• Federal Work-Study may be prioritized.
• Policy violations will be reviewed before offers or candidacy decisions.

Responsibilities

• Be present at the front desk and accessible to community members.
• Welcome visitors and direct them as needed.
• Learn Residence Life policies and processes.
• Attend training before shifts.
• Answer questions or direct to offices/resources for answers.
• Support Res Life staff with administrative tasks.
• Submit maintenance requests as needed.
• Help track program supplies and equipment.
• Document concerns and share with supervisor.
• Coordinate with Residence Life staff or Public Safety for escalated situations.
• Enforce Residence Life policy.
• Assist with guest registration.

Skills

Communication skills

Organization

Customer service

Education

Enrolled SNHU student

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity Job Summary: Southern New Hampshire University is currently seeking a Student Worker as a Summer Front Desk Assistant for the Office of Residence life located in the Green Center on campus. Front Desk Assistants are students who work towards the accomplishment of the goals and objectives of the Office of Residence Life through providing support and assistance to central office members, prospective students, and current residents. This position’s primary focus is to ensure that the Office Residence Life has coverage and availability to assist and answer questions about housing. This position is open to any SNHU work study and commuter students are also welcome to apply.

Essential Duties and Responsibilities:

• Be present, attentive, and accessible to community members at the front desk in the Residence Life Office
• Welcome community members into the office and direct them as needed, following central office assistant guidelines
• Learning about Residence Life policies and processes
• Attend Training session before scheduled shifts
• Answer community members’ questions or direct them to offices/resources where they can find answers
• Support Res Life staff with administrative tasks as assigned
• Conduct basic organizational tasks in the office (work room, printer/office area, and desk itself)
• Submit maintenance requests as needed
• Help track and organize program supplies and equipment
• Document any community members’ concerns that arise and share with supervisor
• Connect with Residence Life staff or Public Safety as needed if any emergent, escalated, or disorderly situations occur
• Enforce Residence Life policy
• Support the guest registration process

Minimum Qualifications:

• Must be a full-time on campus student at Southern New Hampshire University
• Policy violations will be reviewed and considered prior to position offers or pursuit of candidacy in the selection process
• Students with Federal Work-Study may be prioritized

Preferred Qualifications:

• Applicants who have been an active member of a residential area for at least one semester before starting appointment

Learning Outcomes:

• Develop an understanding of community and the ways in which the front desk supports community development.
• Demonstrate effective communication, organization, and problem-solving skills.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.