Student Affairs Program Coordinator - Front Desk & Events

Columbia University; New York (NY); On-site; USD 56,000 - 64,000; Full time

Job summary

Columbia University’s Office of Student Affairs at Columbia Business School seeks a Program Coordinator to support daily front desk operations and student services for MBA, Executive MBA, and MS students. You will greet visitors, answer inquiries with a customer-service focus, and coordinate with Academic Advising and Student Life teams to ensure smooth operations.

The role includes assisting with orientation, graduation, course enrollment queries, and event support, while maintaining FERPA

Qualifications

• High School diploma or its equivalent required; three years of related experience or an equivalent combination of education and experience.
• Takes initiative while following established protocols.
• Excellent interpersonal, oral, and written communication skills are necessary.
• Computer proficiency in Microsoft Office Suite.
• A high level of professionalism and confidentiality is necessary, as is attention to detail.

Responsibilities

• Greets students and visitors, directs inquiries to appropriate team members of Academic and Student Life teams or to other stakeholders within the school.
• Works collaboratively with front desk staff to cover day-to-day duties and handle inquiries professionally.
• Attends team meetings and assists with event planning, orientation, and graduation activities.
• Assists students with questions using the registration system for course enrollment.
• Provides administrative support including coordinating communications, maintaining student records, and reporting on student data.
• Utilizes registration systems (Course Match, Canvas, SSOL/Vergil) and Event Management System as needed.
• Assists with absence tracking, video recordings, exam administration, and coordination with Canvas team.
• Maintains familiarity with FERPA and university policies.
• Supports communications efforts by drafting/editing emails, publishing social content, and updating websites.
• Performs additional responsibilities as assigned.

Skills

Interpersonal communication

Oral communication

Written communication

Initiative

Teamwork

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Columbia University’s Office of Student Affairs at Columbia Business School seeks a Program Coordinator to support daily front desk operations and student services for MBA, Executive MBA, and MS students. You will greet visitors, answer inquiries with a customer-service focus, and coordinate with Academic Advising and Student Life teams to ensure smooth operations.

The role includes assisting with orientation, graduation, course enrollment queries, and event support, while maintaining FERPA