Operations & Guest Services Coordinator

Columbia University; New York (NY); On-site; USD 70,000 - 78,000; Full time

Job summary

Columbia University is seeking a Coordinator, Operations Support to provide day-to-day guest services, facilities coordination, and event logistics at the President’s House in New York. Under supervision, you will triage routine requests, maintain operation checklists, and support ceremonies up to about 120 attendees.

The role requires strong discretion, customer service focus, and the ability to coordinate with vendors and internal partners.

Qualifications

• Bachelor's degree required.
• Two to four years of relevant experience in operations, facilities, hospitality, or events.
• Ability to exercise sound judgment and manage competing assignments.
• Maintain discretion and confidentiality in executive settings.
• Strong customer service orientation and communication skills.

Responsibilities

• Serve as a primary on-site contact for routine operational needs at the President's House.
• Conduct regular walkthroughs of public, meeting, and storage areas to ensure readiness and safety.
• Coordinate service requests and track status to completion, communicating delays as needed.
• Maintain accurate logs, room diagrams, and equipment records for events and daily operations.
• Provide front-of-house support, greet guests, and direct attendees following House protocols.
• Support events with logistics for small gatherings and larger ceremonies.

Skills

Customer service orientation

Strong organizational skills

Clear communication

Discretion and professionalism

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Service-request / work order systems

Job description

Columbia University is seeking a Coordinator, Operations Support to provide day-to-day guest services, facilities coordination, and event logistics at the President’s House in New York. Under supervision, you will triage routine requests, maintain operation checklists, and support ceremonies up to about 120 attendees.

The role requires strong discretion, customer service focus, and the ability to coordinate with vendors and internal partners.