Student Admissions Communications Specialist

The California State University; California (MO); On-site; USD 60,996 - 86,736; Full time

Job summary

The California State University in San José is seeking an Admission Communication Counselor to support prospective and admitted students through the full enrollment cycle. You will serve as a primary contact via phone, email, chat, social media, and other channels, guiding applicants from pre‑application through enrollment while applying CSU and campus policies.

You will coordinate with Enrollment Management, Graduate Admissions, and campus partners, verify documents, answer inquiries, and

Qualifications

• Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience
• Bachelor’s Degree preferred; two (2+) years in student services; experience advising and counseling students

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the CalStateApply application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
• Assist students in resolving concerns related to application or admission status
• Troubleshoot MySJSU student account issues
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

Skills

Communication skills

Customer service

Advising

Data interpretation

Multicultural awareness

Tech literacy

Public relations

Written communication

Oral communication

Education

Bachelor’s Degree

Tools

PeopleSoft

Microsoft Office

Job description

The California State University in San José is seeking an Admission Communication Counselor to support prospective and admitted students through the full enrollment cycle. You will serve as a primary contact via phone, email, chat, social media, and other channels, guiding applicants from pre‑application through enrollment while applying CSU and campus policies.

You will coordinate with Enrollment Management, Graduate Admissions, and campus partners, verify documents, answer inquiries, and