Admissions Communications Specialist

CSU; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University in San Jose, CA, is seeking an Admission Communication Counselor to support prospective and admitted students through the entire communication cycle. You will be a primary contact via phone, email, chat, social media, and other channels, guiding applicants from pre-application to enrollment.

You will maintain expert knowledge of CSU and SJSU admission policies and collaborate with Enrollment Management and campus partners to resolve inquiries, verify documents, and

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a related field.
• Two (2) years of professional experience in one of the student services program areas or a related field; a master's degree may substitute for one year of experience.
• Excellent written and oral communication skills.
• Experience advising students in education, counseling, or related services.
• Knowledge of applicable university policies, procedures, and higher education environments.
• Ability to interpret and apply admission requirements and campus policies.
• Ability to work with diverse student populations and collaborate with campus partners.

Responsibilities

• Provide timely information to students and families about recruitment, application, admission, and enrollment processes.
• Explain the CalStateApply application process and MySJSU account requirements.
• Communicate with students via phone, email, live chat, chatbot, social media, and other platforms.
• Review submitted documents to determine admission eligibility.
• Interpret CSU, Chancellor’s Office, and campus policies for admissions.
• Assist students in resolving concerns related to application status.
• Troubleshoot MySJSU account issues.
• Collaborate with Enrollment Management and other departments to address inquiries.
• Document communication workflows and maintain accurate records.
• Participate in departmental meetings and ongoing policy training.

Skills

Customer service

Communication

Public relations

Policy interpretation

Data analysis

Multicultural awareness

Tech literacy

Education

Bachelor's degree

Tools

PeopleSoft

MS Office

Job description

San José State University in San Jose, CA, is seeking an Admission Communication Counselor to support prospective and admitted students through the entire communication cycle. You will be a primary contact via phone, email, chat, social media, and other channels, guiding applicants from pre-application to enrollment.

You will maintain expert knowledge of CSU and SJSU admission policies and collaborate with Enrollment Management and campus partners to resolve inquiries, verify documents, and