Admissions Communications Specialist

SupportFinity™; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University seeks an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. You will be a key contact for prospective and admitted students and their families, offering accurate information via phone, email, chat, social media, and other channels while navigating CSU and SJSU policies.

Responsibilities include explaining the CalStateApply process, assisting with enrollment steps, verifying documents, and coordinating with

Qualifications

• Graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Two (2) years of professional experience in one of the student services program areas or in a related field; a master’s degree in a job-related field may be substituted for one year of professional experience.

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes.
• Explain the CalStateApply application process and MySJSU account requirements.
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms.
• Review and verify submitted documents to determine admission eligibility.
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies.
• Assist students in resolving concerns related to application or admission status.
• Troubleshoot MySJSU student account issues.
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries.
• Document communication workflows and maintain accurate records.
• Participate in departmental meetings and ongoing training related to policy and process updates.

Skills

Oral communication

Written communication

Public relations

Multi-tasking

Customer service

Education

Bachelor's degree

Tools

PeopleSoft

Technology systems

Job description

San José State University seeks an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. You will be a key contact for prospective and admitted students and their families, offering accurate information via phone, email, chat, social media, and other channels while navigating CSU and SJSU policies.

Responsibilities include explaining the CalStateApply process, assisting with enrollment steps, verifying documents, and coordinating with