Enrollment Communications Advisor

San José State University; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University is seeking an Admission Communication Counselor to guide prospective and admitted students through the application and enrollment process. You will provide accurate information via phone, email, chat, and social platforms while maintaining expert knowledge of CSU and SJSU admission policies.

You will collaborate with Enrollment Management and other campus departments, review documents for eligibility, and help students navigate MySJSU accounts and status updates.

Qualifications

• Graduate from a four‑year college or university in behavioral sciences, public or business administration, or a related field.
• Two (2) years of professional experience in a student services program area; a master’s degree may substitute one year of experience.

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes.
• Explain the CalStateApply application process and MySJSU account requirements.
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms.
• Review and verify submitted documents to determine admission eligibility.
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies.
• Assist students in resolving concerns related to application or admission status.
• Troubleshoot MySJSU student account issues.
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries.
• Document communication workflows and maintain accurate records.
• Participate in departmental meetings and ongoing training related to policy and process updates.

Skills

Oral communication

Written communication

Customer service

Public relations

Data analysis

Tech literacy

Problem solving

Multicultural awareness

Stakeholder collaboration

Document management

AI awareness

Education

Bachelor's degree

Tools

PeopleSoft

CRM systems

Job description

San José State University is seeking an Admission Communication Counselor to guide prospective and admitted students through the application and enrollment process. You will provide accurate information via phone, email, chat, and social platforms while maintaining expert knowledge of CSU and SJSU admission policies.

You will collaborate with Enrollment Management and other campus departments, review documents for eligibility, and help students navigate MySJSU accounts and status updates.