Admissions Communications Navigator

The California State University; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University seeks an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. You will be the main contact for prospective and admitted students, providing timely information across phone, email, chat, and social media, while guiding them through CSU policies and processes.

This role requires strong written and verbal communication, a customer-service mindset, and the ability to work with multiple campus departments to

Qualifications

• Demonstrated ability to advise students on routine matters.
• Knowledge of CSU/CalStateApply policies and processes.
• Excellent written and oral communication.

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes.
• Explain the CalStateApply application process and MySJSU account requirements.
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms.
• Review and verify submitted documents to determine admission eligibility.
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies.
• Assist students in resolving concerns related to application or admission status.
• Troubleshoot MySJSU student account issues.
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries.
• Document communication workflows and maintain accurate records.
• Participate in departmental meetings and ongoing training related to policy and process updates.

Skills

Communication skills

Customer service

Multicultural awareness

Technology proficiency

Education

Bachelor's degree

Tools

PeopleSoft

Job description

San José State University seeks an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. You will be the main contact for prospective and admitted students, providing timely information across phone, email, chat, and social media, while guiding them through CSU policies and processes.

This role requires strong written and verbal communication, a customer-service mindset, and the ability to work with multiple campus departments to