Admissions & Enrollment Communications Specialist

Opt For Healthy Living; California (MO); On-site; USD 56,726 - 80,664; Full time

Job summary

San José State University is seeking an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. The role serves as a key touchpoint for prospective and admitted students and families, offering accurate information via phone, email, chat, and social media.

Expertise in CSU policies helps guide applicants through admission and enrollment steps. The position emphasizes strong written and verbal communication, collaboration with multiple

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience
• Knowledge of CSU/ campus admission policies and processes is preferred
• Experience supporting recruitment, admissions, or enrollment communications is beneficial

Responsibilities

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the CalStateApply application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
• Assist students in resolving concerns related to application or admission status
• Troubleshoot MySJSU student account issues
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

Skills

Oral communication

Written communication

Customer service

Public relations

Policy interpretation

Data collection & analysis

Interpersonal skills

Time management

Multicultural awareness

Technology literacy

Education

Bachelor’s degree or higher in behavioral sciences/public/business administration

Tools

PeopleSoft

Job description

San José State University is seeking an Admission Communication Counselor to support the full communication cycle from pre‑application through enrollment. The role serves as a key touchpoint for prospective and admitted students and families, offering accurate information via phone, email, chat, and social media.

Expertise in CSU policies helps guide applicants through admission and enrollment steps. The position emphasizes strong written and verbal communication, collaboration with multiple