Student Accounts Specialist: Invoicing & Payments

High Point University; High Point (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

High Point University’s Student Accounts Office seeks a Coordinator to maintain undergraduate account assignments and support invoicing, collections, scholarships and 529 plans. The role includes monitoring AR balances, sending delinquent notices, and assisting families by phone to manage accounts.

Ideal candidates have a Bachelor’s degree or equivalent, 4+ years in customer service/administration, and strong skills in Word/Excel; familiarity with information systems is a plus.

Qualifications

• Bachelor’s degree in related discipline preferred or equivalent experience
• Associate’s Degree or equivalent experience required
• Minimum 4 years related experience including customer service and high-level administrative experience
• Proficient in Microsoft Word and Excel; website management a plus

Responsibilities

• Coordinate timely communication to provide account details, due dates and documentation
• Respond to inquiries from students and parents with courteous, accurate information
• Document communications and account contacts in departmental software
• Assist in managing monthly payment plans and monitor plan setup and timelines
• Support other office functions during peak periods

Skills

Customer service

Office management

Microsoft Word

Microsoft Excel

Website management

Information systems

Interpersonal skills

Negotiation

Confidential information handling

Education

Bachelor’s degree preferred

Associate’s degree required

4 years related experience

Tools

None

Job description

High Point University’s Student Accounts Office seeks a Coordinator to maintain undergraduate account assignments and support invoicing, collections, scholarships and 529 plans. The role includes monitoring AR balances, sending delinquent notices, and assisting families by phone to manage accounts.

Ideal candidates have a Bachelor’s degree or equivalent, 4+ years in customer service/administration, and strong skills in Word/Excel; familiarity with information systems is a plus.