Student Accounts Specialist

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 29,000 - 32,000; Full time

Job summary

The University of Nebraska-Lincoln is seeking a Student Accounts Specialist to manage student financial accounts and Perkins Loan balances. The role requires strong customer service, professional communication, and collaboration across departments.

You will develop communications, participate in outreach efforts, and support collections through strategic payment plans. Qualifications include an Associate degree with related finance/accounting experience, excellent communication skills, and

Qualifications

• Associate degree in Accounting/Finance/Business or related field plus 2 years of experience.
• Excellent written, oral and interpersonal communications skills.
• Proficient with Microsoft Office and basic accounting concepts.

Responsibilities

• Manage student financial accounts and Perkins Loan balances.
• Investigate and resolve complex or escalated inquiries.
• Develop and send account-related communications.
• Support collection efforts through outreach and payment strategies.
• Assist in creating coordinated outreach and engagement programs.

Skills

Customer service

Communication

Conflict resolution

Analytical skills

Cross-functional teamwork

Education

Associate degree

2+ years finance experience

Tools

Microsoft Office

Job description

Working Title

Student Accounts Specialist

Department

Student Accounts-0983

Description Of Work

The Student Account Specialist works with students, parents, UNL staff and professional organizations in managing student financial accounts and federal Perkins Loan balances. The successful candidate must demonstrate strong customer service, professional communication and conflict resolution abilities, experience working collaboratively across multiple departments and strong analytical skills. This position is responsible for investigation and resolution of complex or escalated customer account inquiries; developing and sending account-related communications; supporting collection efforts through outreach, payment strategies, and account follow-up; assisting in creating coordinated outreach and engagement programs. Experience in billing concepts, collection regulations, and basic accounting skills is a plus.

Minimum Required Qualifications

• Associate’s degree in Accounting, Finance, Business or related field plus 2 years of experience working with finance/accounting or billing/invoicing required; equivalent education/experience considered.
• Strong written, oral and interpersonal communications skills necessary. Proficiency with Microsoft Office products required. Knowledge of basic accounting skills essential.
• Must have excellent customer service, problem solving, communication and interpersonal skills.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, Business or related field preferred.
• Experience in college or university student financials office helpful. Accounting/business background helpful. Knowledge of collections of delinquent accounts helpful.
• Experience with PeopleSoft desirable. Prefer student financials experience, and report writing.

Posted Salary

21.154-23.077/ hr. minimum