Student Accounts Operations Manager

ivytech; Indianapolis (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health plan options

Dental plan

Vision plan

Wellness rewards

Flexible Spending Accounts

Public Service Loan Forgiveness

Tuition assistance

Paid time off

Flexible work

Parental leave

Disability insurance

Retirement contribution

Job summary

Ivy Tech Community College is seeking an Assistant Director of Student Accounts to oversee invoicing, refunds, and reconciliation for Veteran/Military Benefits funds and Workforce Ready Grant programs. You will collaborate with the Director to ensure accurate accounting, policy compliance, and timely financial reporting.

The role emphasizes service excellence, FERPA compliance, and process improvements within Student Accounts operations.

Qualifications

• Associate’s degree from an accredited college or university.
• Two years of experience in student accounts, accounts receivable, accounting, or a closely related financial operations field.
• Strong attention to detail with the ability to complete procedures accurately and consistently.
• Effective interpersonal and communication skills, both oral and written.
• Ability to prioritize, organize, and meet deadlines with minimal supervision.
• Proven ability to self-manage workload and complete project deliverables.
• Demonstrated proficiency with Microsoft Office applications, including Excel.
• Collaborative team player with a proactive, ownership-oriented approach.
• Willingness to learn new systems, functions, and technologies.

Responsibilities

• Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
• Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
• Reconcile payments for bank deposits.
• Create invoices and process payments for non-student receivables.
• Record, monitor, and respond to credit card chargeback disputes.
• Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
• Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
• Prepare and disseminate student account reports to internal stakeholders and campus partners.
• Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
• Maintain current and accurate documentation of student account policies and procedures.
• Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.

Skills

Attention to detail

Communication

Time management

Problem solving

Team player

Self-management

Education

Associate’s degree

Bachelor’s degree in Business/Accounting/related field

Tools

Microsoft Office (Excel)

Job description

Ivy Tech Community College is seeking an Assistant Director of Student Accounts to oversee invoicing, refunds, and reconciliation for Veteran/Military Benefits funds and Workforce Ready Grant programs. You will collaborate with the Director to ensure accurate accounting, policy compliance, and timely financial reporting.

The role emphasizes service excellence, FERPA compliance, and process improvements within Student Accounts operations.