Student Accounts & Collections Specialist

The King's University; Southlake (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The King's University in Southlake, TX seeks a Student Accounts Coordinator to serve as the primary liaison to students regarding their accounts, with focus on collections and compliance with Title IV regulations. This role reports to the Director of Student Financial Services and supports the Finance Office.

Responsibilities include communicating payment options, managing payment plans, assisting with month-end close, and developing an annual student communication strategy to promote timely

Qualifications

• High school diploma or equivalent required.
• Bachelors preferred.
• 2-5 years of collections experience.
• Experience with accounting procedures.
• Experience with Title IV processes and regulatory requirements preferred.
• Experience with MS Word, Outlook and Excel.

Responsibilities

• Serve as primary liaison to students, parents, faculty, and staff for payments, payment plans, charges, and refunds.
• Explain account balances and available payment options with Title IV regulations.
• Respond within 24 hours to resolve student account problems and concerns.
• Collaborate with the Financial Aid Office as appropriate.
• Develop and implement an annual communication strategy for Student Financial Services.
• Assist in month-end close and year-end audits to ensure compliance.
• Ensure smooth communication between Finance Office and Student Financial Services.

Skills

Confidentiality

Communication skills

Meticulous

Collaborative

Problem solving

Customer service skills

Adaptability

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Word, Outlook, Excel

Job description

The King's University in Southlake, TX seeks a Student Accounts Coordinator to serve as the primary liaison to students regarding their accounts, with focus on collections and compliance with Title IV regulations. This role reports to the Director of Student Financial Services and supports the Finance Office.

Responsibilities include communicating payment options, managing payment plans, assisting with month-end close, and developing an annual student communication strategy to promote timely